outlook app not send emails

Waqas Ahmed 0 Reputation points

my outlook app not sending any emails

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,355 questions
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  1. Waqas Ahmed 0 Reputation points
    Your message did not reach some or all of the intended recipients.
          Subject:	RE: Multiple call attempts regarding shifting of services but no response
          Sent:	9/1/2023 7:03 PM
    The following recipient(s) cannot be reached:
          'Sir Usman' on 9/1/2023 7:03 PM
                This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.
    Diagnostic information for administrators:
    Error is [0x80004005-0x00000b22-0x00000501].
    Exchange response headers:
    	request-id: 972599f5-4699-0689-0f8a-a2950c7cbb19
    	X-ServerApplication: Exchange/15.20.6745.026
    	X-FEServer: DXXP273CA0013
    	X-BEServer: MEYP282MB2583
    	X-CalculatedBETarget: MEYP282MB2583.AUSP282.PROD.OUTLOOK.COM
    	X-RequestId: {81386862-3F06-4FFD-AEFB-219550DE61F4}:39
    	X-ClientInfo: {763726F2-A974-43F1-ADE3-DD79615FC8A9}:71600014
    	X-ElapsedTime: 3952
    	X-BackEndHttpStatus: 200
    	X-ResponseCode: 0
    	X-DiagInfo: MEYP282MB2583
    	X-RequestType: Execute
    ROPs Summary:
    	0: ropSetProps (10) Processed(1) Completed(0)
    		ROP result: 0
    		Response codes: 0
    	1: ropSetProps (10) Processed(1) Completed(0)
    		ROP result: 0
    		Response codes: 0
    	2: ropFlushRecipients (14) Processed(1) Completed(0)
    		ROP result: 0
    		Response codes: 0
    	3: ropSetProps (10) Processed(1) Completed(0)
    		ROP result: 0
    		Response codes: 0
    	4: ropTransportSend (74) Processed(1) Completed(0)
    		ROP result: 0
    		Response codes: 2850
    Response Exceptions:
    ROP Index: 4
    ROP Associated: ropTransportSend (74)
    Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade.
       at Microsoft.Exchange.Data.Wascl.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)
       at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent)
       at Microsoft.Exchange.Data.StoreObjects.EventHandler.EventDispatcher.ExecuteHandler[TEvent](TEvent eventObject, IInlineEventHandler`1 eventHandler, ICoreObject eventSource)
       at Microsoft.Exchange.Data.StoreObjects.EventHandler.EventDispatcher.Dispatch[TEvent](TEvent currentEvent)
       at Microsoft.Exchange.Data.Storage.CoreItem.PreprocessItem()
       at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)
       at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()
       at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass156_0.<TransportSend>b__0()
       at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)
    Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850).
    Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850).
    Submit-Message failed: message id(1), failure enum(13), HResult(0x80004005), EC(2850).

  2. SokiGuo-MSFT 16,206 Reputation points Microsoft Vendor

    Hi @Waqas Ahmed

    What is your account type (IMAP/POP/Exchange)?

    Based on the error message you shared above, seems like the issue is related to some sort of outbound anti-spam inspection activity or to the sending limit of outlook.com. Please check for the following two cases:

    • Check that you have antivirus software enabled, and if so, disable it to see if you can send mail.
    • If you're using a outlook.com account, check that you've reached your maximum limit for emails sent that day. Limits for Outlook.com mailboxes and messages
      (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    In case the above doesn't work, please try creating a new Outlook profile for your email account and check how it goes. See Overview of Outlook e-mail profile for information on creating new Outlook profiles.

    Hope this helps!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.