In Windows 11 Kiosk mode, on screen keyboard is not displaying when touching a text box

John DC 0 Reputation points
2023-09-01T16:24:20.8233333+00:00

At work we have a Dell Latitude 7320 tablet running Windows 11.  We have it mounted on a wall and are using as a touch screen interface for our web app.  There is no mouse or keyboard attached.  We have created a single app kiosk account which auto-logs in and navigates the browser to an IP address (our web app).  Our issue is in kiosk mode, when we click on a text box (ie username / password or URL bar) the Windows 11 on screen keyboard is not displaying so we have no way of entering text input.  This is only an issue in kiosk mode.

 

When we use a non-kiosk account, the on screen keyboard will display like a proper mobile device. 

 

In troubleshooting this issue it seems like a common fix is to modify registry settings to force Windows into tablet mode, however it seems like this only applies to Windows 10.  When we tried modifying these settings in Windows 11 they did not work (keyboard still did not display in kiosk mode).

 

Is there a way to get the on screen keyboard to work in single app kiosk mode in Windows 11?  If so, how?

 

Thank you.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. S.Sengupta 11,036 Reputation points MVP
    2023-09-02T01:22:00.2333333+00:00

    Open Group Policy Editor:

    • Press Win + R to open the Run menu.
    • Type gpedit.msc
    • Navigate to Computer Configuration > Administrative Templates > System > Kiosk Mode
    • In the right pane of the Local Group Policy Editor, you will see various policy settings related to Kiosk mode.
    • Find the policy named "Show a touch keyboard" and double-click on it to open its properties.
    • In the properties window, select the "Enabled" option.
    • Click "OK" to save the changes.
    • Reboot.
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