Trying to long into my authenticator app, but it's trying to authenticate with the app

Gabriel Morrissey 0 Reputation points

Long story short I broke my phone and I had to get a new one. I'm trying to log into my authenticator app but it's making me use the damn app to authenticate. I CANT USE THE APP IM NOT LOGGED IN TO! This is ridiculous. I think it's doing this cause I'm logged in on another phone, but I can't use that phone cause it's BROKEN. How tf am I supposed to log in

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.


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    1 person found this answer helpful.