Event ID 18, Auto reboot while playing games

Jordan Lee 0 Reputation points
2023-09-03T08:19:05.59+00:00

My computer auto reboot while playing certain games (not all games have this problem).

I want to know what is the main problem of this.

I have checked the Event Viewer, maybe the following log is useful:

Error: Event ID 18

A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 28

EventData 
  ErrorSource 3 
  ApicId 28 
  MCABank 5 
  MciStat 0xbea0000000000108 
  MciAddr 0x10000005a9848e9 
  MciMisc 0xd0130fff00000000 
  ErrorType 9 
  TransactionType 2 
  Participation 256 
  RequestType 0 
  MemorIO 256 
  MemHierarchyLvl 0 
  Timeout 256 
  OperationType 256 
  Channel 256 
  Length 1163 
  RawData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
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Reza-Ameri 17,341 Reputation points Volunteer Moderator
    2023-09-03T14:08:04.2933333+00:00

    Open start and search for feedback and open the Feedback Hub app and report this issue.

    Try update Windows and your drivers including graphic card driver.

    Make sure update games.

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  2. Wesley Li (Shanghai Wicresoft Co., Ltd.) 241 Reputation points
    2023-09-07T10:13:07.2433333+00:00

    Hello

    The error you’re experiencing, “A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 28”, is a WHEA Logger Event ID 18 error. This error is typically associated with hardware issues, particularly with the processor.

    Here are some potential causes and solutions:

    Hardware Compatibility: Ensure that all your hardware components are compatible with each other and your operating system.

    Driver Updates: Make sure all your drivers, especially your graphics card and chipset drivers, are up to date.

    BIOS Settings: Check if your BIOS settings are at default. If you have enabled XMP or PBO, try turning them off.

    Memory Issues: Memory problems often cause machine restarts. You could try running a memory test to check for errors.

    Power Supply: Insufficient power supply can cause random restarts, especially when running high-performance applications like games.

    Overheating: Overheating can cause your system to reboot to protect itself. Monitor your system’s temperature to rule out this possibility.

    If none of the above solutions work, it might be a good idea to seek professional help or contact your hardware manufacturer’s customer support. Please remember that troubleshooting hardware issues can be complex and might require technical expertise.

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