You'll need the school admins to reset the account so a new QR code can be generated with which you can link up the authentication device to your account.
--please don't forget to upvote
and Accept as answer
if the reply is helpful--
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login the student email of outlook on the pc and login with microsoft authenticator on the phone, all show me this:
You'll need the school admins to reset the account so a new QR code can be generated with which you can link up the authentication device to your account.
--please don't forget to upvote
and Accept as answer
if the reply is helpful--
Hi @cuomo ,
Welcome to our forum!
I notice that you have your personal information included in the screenshots you provided and i hid it. To avoid your privacy leakage, please remember to hide your personal information before uploading.
According to your description, looks like your issue is more related to Microsoft Authenticator. Based on my research, if you have problems about using Microsoft Authenticator, please refer to the below articles:
How to use the Microsoft Authenticator app
Download and install the Microsoft Authenticator app
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