Cannot login Microsoft Authenticator!!!

cuomo 20 Reputation points

login the student email of outlook on the pc and login with microsoft authenticator on the phone, all show me this:





Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
4,026 questions
A family of Microsoft email and calendar products.
1,838 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
1,802 questions
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Accepted answer
  1. Dave Patrick 394K Reputation points MVP

    You'll need the school admins to reset the account so a new QR code can be generated with which you can link up the authentication device to your account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

1 additional answer

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  1. ChristyZhang-MSFT 15,626 Reputation points Microsoft Vendor

    Hi @cuomo ,

    Welcome to our forum!

    I notice that you have your personal information included in the screenshots you provided and i hid it. To avoid your privacy leakage, please remember to hide your personal information before uploading.

    According to your description, looks like your issue is more related to Microsoft Authenticator. Based on my research, if you have problems about using Microsoft Authenticator, please refer to the below articles:

    How to use the Microsoft Authenticator app

    Download and install the Microsoft Authenticator app

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.