Microsoft Authenticator - re-register MFA guest account

Question

Hi Support,

I am not able to login on an organization SharePoint with my guest account. I need to verify my account with the authenticator app and this is not possible anymore since I use a new mobile phone. How can I reset the MFA on my guest account?

Thanks in advance.

Answer 1

Hi @guestWV,

Thak you for posting in this community.

You can contact your Azure Active Directory Administrator to re-register for MFA.

Here are the steps:

• Sign in to the Azure portal.
• On the left, select Azure Active Directory > Users > All users.
• Choose your account->select Authentication methods and click "Require re-registration for MFA".

Reference: Manage user authentication options.

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Answer 2

Contact the IT dept and have them reset your MFA so you can register the new phone

Answer 3

Hi,

Thanks for the solution. I have contacted the IT department and they reset my MFA.