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Couldn't connect to workplace join. try again or contact your admin

Joel 5 Reputation points
2023-09-04T13:39:46.85+00:00

Good day

We have bought a Yealink Meetingboard 65, started it up and logged in. We then held our first test meetings with a normal, personal account.

We thought a firmware update would be useful. After a successful update, we are now unable to log into teams.

We then reset the device to factory settings for troubleshooting, without success.

We tried: Several other logins, restarts, we checked the device limit per user (unlimited), network, login with hotspot, licensing with teams room pro, intune policies, we checked the box under andoid registration settings "use device administrator".

When I try to log in, at first the error message "This device is not registered with the device administrator." comes. Then its written "Couldn't connect to workplace join. try again or contact your admin".

For some users it works but for some it doesnt. There is a difference in licensing.

Can somebody help us?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,251 questions
Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
242 questions

2 answers

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  1. Ran Hou-MSFT 7,470 Reputation points Microsoft Vendor
    2023-09-05T08:44:41.4+00:00

    Hi @Joel

    Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on our search, this error message appears to be about Intune. The following is for informational purposes only.

    Based on our searches, this error usually indicates that the signed-in user has reached the device limit in Intune/Endpoint Manager. Here's a related blog, please refer to:

    Couldn’t connect to Workspace Join. Try again, or contact your admin | by Graham Walsh | Medium.

    (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    Hope the above information is helpful for you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Suki Saniary 0 Reputation points
    2024-01-08T04:05:43.4133333+00:00

    we are having same issue. any fix for this?