Outlook sync problem

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Outlook sync problem

Markus Heusi 20

Im having troubles syncing my imap email across all my devices, inbox folder, with all received emails seems to work fine and do sync correctly, however, i want to sync also all sent emails, so i imported .pst file i was using(was configured as POP before) and it added sent emails to ¨sent items¨ and created duplicates of my other folders. But new sent emails all come to just ¨sent¨ in inbox, and old one stay in sent items, what do i do and how do i sync them correctly? User's image

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Answer 1

SokiGuo-MSFT 31,711 Microsoft External Staff

Hi @Markus Heusi

For IMAP accounts, you cannot change where sent messages are stored. More information, please refer to：Change where sent email messages are saved - Microsoft Support.

If you want to sync the two sent folders, you can move the emails of "Sent Items" to the "Sent" folder. To move a folder, follow these steps: Select Sent Items> select Move > other folders under the Home tab> select the Sender folder under the corresponding account. User's image

Hope this helps!

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Markus Heusi 20 Reputation points

2023-09-05T07:26:48.6466667+00:00

Thanks for your reply.
Do i understand correctly, once i put imported emalis in correct folders, they will start to sync with the server(will be uploaded)?
And i have another question, after configuring this email everywhere as IMAP, send\receive function take too much time, up to half an hour. even if it have multiple emails, it always get stuck on one email on this step: Synchronizing subscribed folders for ... . And before it was not like this, what can i do?
Markus Heusi 20 Reputation points

2023-09-05T09:08:37.6433333+00:00

I have an update, so this long synchorization happens only on one of the devices, however, all folders inside are the same, and contain(as it looks) same mail, so it should be already sync, but it keeps loading. On all other computers works fine
Markus Heusi 20 Reputation points

2023-09-05T09:15:22.8233333+00:00

So i have an update, this long sync happens only on one laptop, despite the fact, that all folders inside are the same and emails look the same, so should be already synced. All other devices work fine.
SokiGuo-MSFT 31,711 Reputation points Microsoft External Staff

2023-09-05T09:49:07.7366667+00:00

Hi

Do i understand correctly, once i put imported emalis in correct folders, they will start to sync with the server(will be uploaded)?

Yes. This means that you can see the same folder structure and email content on other devices.

According to your description, there may be many reasons for this problem, such as network conditions, the client is not the latest version, third-party software or firewalls, etc. Here is a blog post sharing ways to improve sync speed, you can refer to:

https://solutionbay.com/solutions/how-to-fix-slow-imap-syncing-issues-in-outlook.

(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Hope the above information is helpful for you!

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