
Hi @Emma Goude,
Does this issue occur with all of your Word files or with specific files? It may be because the documents were created in an earlier version of Office. Check that via going to File >> Info >> Inspect Document >> Check Compatibility. You can try saving the document in the current version of Word format by selecting "Save As" and choosing the current version of Word format to resolve this issue. See this article for more information: Converting documents to a newer format.
If this issue still persists, try opening Word in safe mode. Let us know if there is any progress in this thread. Thanks:)
Have a good day.
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