My Subscription is accidentally canceled (Azure Sponsorship) but I cant reactivate

Question

I've just accidentally canceled my subscription, but it shows this when I tried to reactivate , any support team out here? It's urgent because It is used for my company production server

Answer 1

Hello! @Arief Darmawan

If you're the Account Administrator or subscription Owner and you canceled a pay-as-you-go subscription, you can reactivate it in the Azure portal.

If you're a billing administrator (partner billing administrator or Enterprise Administrator), you may not have the required permission to reactive the subscription. If this situation applies to you, contact the Account Administrator, or subscription Owner and ask them to reactivate the subscription.

1. Sign in to the Azure portal.
2. Go to Subscriptions and then select the canceled subscription.
3. Select Reactivate.
   

For other subscription types, contact support to have your subscription reactivated as said in the other answer.

Answer 2

Hi @Arief Darmawan

Sorry to hear that you're experiencing issues with your Azure subscription. Best thing to do is create an Azure Billing support request. This type of request is included in Basic Support and a support engineer can work directly with you and provide the best possible solution. You can create an Azure Billing support request by following these steps: ...

1. Sign into the Azure portal.
2. Search for "Help + support" in the search bar.
3. Select "Help + support" from the search results.
4. Select "New support request".
5. Select "Billing" as the issue type.
6. Fill out the required information and submit the request.