How to get access to Microsoft Outlook if I lost my phone and cannot receive any text messages sent to it?

andy burky 41 Reputation points

Hi folks,

I recently lost access to my phone # that was associated with my Microsoft Office Outlook email.

Is there any way for me to get into my account again even though it needs a verification message from my phone?

It is not an option to get those messages anymore.

Please help!

Best Regards,

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2 answers

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  1. JimmySalian-2011 41,916 Reputation points


    In this case contact the global numbers and provide the details for the account, ownership identity and proof to provide validation on the account -

    Hope this helps.



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  2. Aholic Liang-MSFT 13,741 Reputation points Microsoft Vendor

    Hi @ andy burky

    Can you currently log in to the M365 admin center using the global administrator?

    You can try to disable MFA for your account by following these steps:

    1.    In the Microsoft 365 admin center, in the left nav choose Users > Active users.

    2.    Select the user you want to disable, choose Multi-factor authentication.

    3.    On the multi-factor authentication page, set its Multi-Factor auth status to Disabled.

    Then try to log in to your Outlook to see if that works.

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