How to get access to Microsoft Outlook if I lost my phone and cannot receive any text messages sent to it?

Question

Hi folks,

I recently lost access to my phone # that was associated with my Microsoft Office Outlook email.

Is there any way for me to get into my account again even though it needs a verification message from my phone?

It is not an option to get those messages anymore.

Please help!

Best Regards,

Answer 1

Hi,

In this case contact the global numbers and provide the details for the account, ownership identity and proof to provide validation on the account - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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Answer 2

Hi @ andy burky，

Can you currently log in to the M365 admin center using the global administrator?

You can try to disable MFA for your account by following these steps:

1.    In the Microsoft 365 admin center, in the left nav choose Users > Active users.

2.    Select the user you want to disable, choose Multi-factor authentication.

3.    On the multi-factor authentication page, set its Multi-Factor auth status to Disabled.

Then try to log in to your Outlook to see if that works.

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