Share via

How to get access to Microsoft Outlook if I lost my phone and cannot receive any text messages sent to it?

andy burky 41 Reputation points
2023-09-05T19:26:07.7766667+00:00

Hi folks,

I recently lost access to my phone # that was associated with my Microsoft Office Outlook email.

Is there any way for me to get into my account again even though it needs a verification message from my phone?

It is not an option to get those messages anymore.

Please help!

Best Regards,

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,365 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,479 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,150 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,427 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmySalian-2011 42,071 Reputation points
    2023-09-05T19:33:07.2166667+00:00

    Hi,

    In this case contact the global numbers and provide the details for the account, ownership identity and proof to provide validation on the account - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

    Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

  2. Aholic Liang-MSFT 13,826 Reputation points Microsoft Vendor
    2023-09-08T08:44:09.29+00:00

    Hi @ andy burky，

    Can you currently log in to the M365 admin center using the global administrator?

    You can try to disable MFA for your account by following these steps:

    1.    In the Microsoft 365 admin center, in the left nav choose Users > Active users.

    2.    Select the user you want to disable, choose Multi-factor authentication.

    3.    On the multi-factor authentication page, set its Multi-Factor auth status to Disabled.

    Then try to log in to your Outlook to see if that works.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.