How to get access to Microsoft Outlook if I lost my phone and cannot receive any text messages sent to it?

andy burky 41 Reputation points
2023-09-05T19:26:07.7766667+00:00

Hi folks,

I recently lost access to my phone # that was associated with my Microsoft Office Outlook email.

Is there any way for me to get into my account again even though it needs a verification message from my phone?

It is not an option to get those messages anymore.

Please help!

Best Regards,

Microsoft 365
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Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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A family of Microsoft email and calendar products.
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2 answers

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  1. JimmySalian-2011 41,916 Reputation points
    2023-09-05T19:33:07.2166667+00:00

    Hi,

    In this case contact the global numbers and provide the details for the account, ownership identity and proof to provide validation on the account - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

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  2. Aholic Liang-MSFT 13,741 Reputation points Microsoft Vendor
    2023-09-08T08:44:09.29+00:00

    Hi @ andy burky

    Can you currently log in to the M365 admin center using the global administrator?

    You can try to disable MFA for your account by following these steps:

    1.    In the Microsoft 365 admin center, in the left nav choose Users > Active users.

    2.    Select the user you want to disable, choose Multi-factor authentication.

    3.    On the multi-factor authentication page, set its Multi-Factor auth status to Disabled.

    Then try to log in to your Outlook to see if that works.


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