Won’t accept letters when trying to enter recovery key

Yvette Watson 0 Reputation points
2023-09-06T03:11:54.33+00:00

Unable to type letters in tab for recovery key

Windows 10 Compatibility
Windows 10 Compatibility
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Compatibility: The extent to which hardware or software adheres to an accepted standard.
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Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Hania Lian (Shanghai Wicresoft Co,.Ltd.) 2,286 Reputation points Microsoft Vendor
    2023-09-06T05:21:03.3633333+00:00

    Hi Yvette Watson

    BitLocker Recovery Keys are all numeric. If you are unable to type letters in the recovery key box, it is because BitLocker recovery keys consist of 48 numbers and do not contain characters. If you are still unable to type in the recovery key box, try pressing the fn+num lock key at the same time. Alternatively, you may be mistaken with Bitlocker’s key code and key id. Your Bitlocker key Id has numbers and letters and Key ID it’s just number.

    About how to find Bitlocker recovery key, please refer to:

    https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

    Hope the information is helpful.

    Best Regards,

    Hania Lian

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