Outlook IMAP sync problem

Question

I have multiple IMAP emails with my own domain, hosted on a server. All of them except one work and sync perfectly fine, on both win10 and win11 devices. However, one of the emails refuse to synchronize on ONE(win11, new laptop) of the computers, getting stuck doing that, despite the fact it does sync on others and all other emails do sync on that computer. Process called: synchronizing subscribed folders for... . At first, all sent and received items were synced, but it still got stuck, but now my sent folder is also empty and not syncing.

What have i tried(not helped):

1)Re-adding email to outlook(A lot of times)

2)Re-installing Outlook

3)Repairing Outlook and email

4)Send-Receive groups manipulations, which helped someone

5)Configuring IMAP folders(somehow i have only those, from which i cannot unsubscribe, which is different from other people)

Last screenshot is from working laptop, thats why new emails are shown, but folders are exactly the same, as on the not working one.

6)Re-configuring server settings in outlook(changing ports and encryption)

7)Manipulations with offline mode

So i was browsing for solution for 2 days straight and didnt find one, which worked for me, maybe i forgot to mention something i tried, but i think i tried everything.

Answer 1

Hi @Markus Heusi ,

Welcome to our forum!

However, one of the emails refuse to synchronize on ONE(win11, new laptop) of the computers, getting stuck doing that, despite the fact it does sync on others and all other emails do sync on that computer.

Do you mean that the issue occurs with the specific account, and the specific account can sync successfully on other computers but not the specific computer, right?

If so, how did you configure this specific account on the specific computer? It's suggested that you could check if there's any difference between the configuration of the same account on the current computer and other computers. And then create a new Outlook profile (Control Panel>Mail>Show Profiles>add) and add the account.

On the other hand, i notice you mentioned that "getting stuck doing that", did you click Send/receive > Update folder at the top menu bar manually? Considering corruption in send/receive settings file may cause this issue, You can try to reset the SRS file to check if there're any differences.(Go to C:\Users%username%\AppData\Roaming\Microsoft\Outlook>Rename the Outlook.srs file to Outlook.srs.old>restart Outlook)

Hope the above help!

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