Exchange Server 2016 Android Handy

Question

Hallo zusammen,

ich habe nun 4 Samsung Android Handys die keinen Kontakt mehr mit meinem Exchange Server aufbauen. Das Samsung Mail und Outlook Programm geben folgende Fehlermeldung bei der Einrichtung:

Bestätigung des Kontos nicht möglich Ein Sicherheitsverbindungsfehler ist aufgetreten.

Lt. Samsung muss das ein Exchange Problem sein.

Iphones bauen die Verbindung problemlos auf.

Im Internen OWA kann ich mich auch mit dem Android Handy einloggen und Mails sehen.

Mfg

Uwe Woitzel

Answer 1

@Uwe Woitzel ,

Thanks for posting in our Q&A forum, must tell you that currently our Q&A forum only support English, please post or reply with your questions in English next time.

Through the translation, I learned that your problem here is Samsung Android devices cannot connect to your Exchange server. If I have missed something, please feel free to let me know.

Here are some possible solutions:

1. Verify that the account settings are correct.
2. Remove the Outlook account and then re-add it as a Microsoft Exchange account.
3. If you’re prompted for IMAP/POP3, tap the ? icon at the top and select Change account provider. This should allow you to choose Exchange on the next screen.
4. Check if the Exchange Online mailbox server that supports the connection is available. Reference: https://support.microsoft.com/en-us/office/set-up-email-in-android-email-app-71147974-7aca-491b-978a-ab15e360434c
5. If the mobile phone is unable to contact the Exchange server automatically through the Autodiscover service, you’ll need to set up the mobile phone manually. Manual setup requires the user’s email address and password, as well as the Exchange ActiveSync server name.

Reference: https://learn.microsoft.com/en-us/exchange/troubleshoot/administration/mobile-device-cannot-connect-via-activesync

I hope this helps. Let me know if you have any other questions.

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