I can't get into my account as the authenticator app. My computer shows two digits and the app wants six digits

Anthony Garstang 20 Reputation points
2023-09-06T14:46:25.9566667+00:00

I can't get into my account as the authenticator app. My computer shows two digits and the app wants six digits

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP
    2023-09-06T15:22:09.9033333+00:00

    I uninstalled and reinstalled the app a number of times too

    In that case the link is now broken. Assuming a work / school account an admin can reset it here.
    https://mysignins.microsoft.com/security-info

    --please don't forget to upvote and Accept as answer if the reply is helpful--


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  1. Dave Patrick 426K Reputation points MVP
    2023-09-06T14:59:39.2366667+00:00

    Sounds like a numbers matching scenario.

    https://learn.microsoft.com/en-us/azure/active-directory/authentication/how-to-mfa-number-match

    Might be an older outdated authenticator is being used.

    https://learn.microsoft.com/en-us/azure/active-directory/authentication/how-to-mfa-number-match#what-happens-if-a-user-runs-an-older-version-of-authenticator

    (caution: do not uninstall / reinstall the app!)

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Anthony Garstang 20 Reputation points
    2023-09-08T12:36:38.4633333+00:00

    Got hold of the call centre and they were able to help me to bypass the authenticator sign on and it has worked since then.

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