I can't get into my account as the authenticator app. My computer shows two digits and the app wants six digits

Question

I can't get into my account as the authenticator app. My computer shows two digits and the app wants six digits

Answer 1

I uninstalled and reinstalled the app a number of times too

In that case the link is now broken. Assuming a work / school account an admin can reset it here.
https://mysignins.microsoft.com/security-info

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Sounds like a numbers matching scenario.

https://learn.microsoft.com/en-us/azure/active-directory/authentication/how-to-mfa-number-match

Might be an older outdated authenticator is being used.

https://learn.microsoft.com/en-us/azure/active-directory/authentication/how-to-mfa-number-match#what-happens-if-a-user-runs-an-older-version-of-authenticator

(caution: do not uninstall / reinstall the app!)

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Got hold of the call centre and they were able to help me to bypass the authenticator sign on and it has worked since then.