Hello @36397295 , Thanks for bringing this to our notice.
Looks like this is a known issue. We apologize for any inconvenience you may have experienced. This issue occurs particularly when confusion characters are present in serial numbers.
The product team is aware of this situation and working on this. At this time, we do not have an ETA for the resolution, but we will let you know if we hear anything.
Thanks for sharing the API version details.
I hope this helps.
Regards,
Vasavi
-Please kindly accept the answer and vote 'yes' if you feel helpful to support the community, thanks.