Microsoft Professional Support Credit Card Payment

Question

Hello,

we are trying to open a ticket via Microsoft Professional Support (pay-per-incident) with our Live-ID.

https://support.serviceshub.microsoft.com/supportforbusiness/create

Unfortunately, when making a credit card payment, we always receive the following error message:

"The tax calculation was not successful, please try again later".

We are trying to open the ticket from Germany with a German credit card.

Does anyone have a solution for this problem?

Thanks in advance for your answers.

Answer 1

Try calling the global customer service numbers.

https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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