Poor Service from Pearson Vue

Question

I am posting this because for the poor service we are receiving Pearson Vue. On 4 different occasions the software has stop, frozen or cashed before and during the exams. Here is what's happened the last 2 time. The software did not load the Microsoft T&C and I had to restart the logging process to find it had timed out. I took 4 days Holidays (that i could have been spending with my kids) to perp and take the exam to find out I could no long do it. 3 days later I receive an email from Pearson Vue tell me this was my fault and they would not be giving me a redo. After a 30 min call to them, I manage to convince them I was "NOT LYING" and they gave me a code to rebook my exam. The next time i managed to open and load the exam for it to freeze 4 questions in !!

The whole process of dealing Pearson Vue has been poor. We are taking time out to learn and pay to take exams with Microsoft to be let down. I feel that Microsoft need to step up and start holding there suppliers reasonable for bad service.

Also could you please add away to post about exams you supple (Tags).

Answer 1

@James Mckay Thanks for reaching out.

1. Microsoft Certification Program have their own respective forums. You can visit it by clicking here :- Microsoft Certification Program
2. Questions Related to Exam/Exam Registration and other General Questions can be asked here :- Exam Related Queries
3. For Missing Certificates/Transcripts/Missing Exam and issues with Certification Profile,you can visit here :- Certification and Certification Profile Related Queries
4. For Exam Discounts/Offers/Events can be found here :- Exam Discounts and Offers
5. For Person Vue Customer Service Pearson VUE Customer service
6. For Contacting PearsonVue and to get hold of a Customer Representative PearsonVUE Support

Please 'Accept Answer' if it helped so that it can help others in the community looking for help on similar topics.

Answer 2

Hi

Please know each center exam are runned by different staffs and different computers, as each center are independent, as it's a accreditation they give to each test center.

If you can, call to get a rebook but go in another test center please, as you might find a better one.

Sad to hear your experience was bad