How do I work with contacts lists in New Outlook?

Question

How do I work with contacts lists in New Outlook?

Greeneyes 20

I use contacts lists in "old" Outlook. When I turned the toggle to try New Outlook, those contact lists and some of my contacts did not come over. I was able to re-enter missing contacts into and set up the contacts lists in New Outlook, a process that took a couple of hours! The first mailing went out to one group and triggered a red message telling me that my message could not be sent. I clicked on the "more information" option and was taken back to my list of emails. The problem has persisted and I have since gone back to "old" Outlook to do any mailings that go to one of my groups of contacts. Not sure what the issue is. Having to run two versions of Outlook is not efficient. Thanks

SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-08T02:27:46.54+00:00

Hi @Greeneyes

What device do you use to log in to New Outlook? Contact lists are currently not supported on New Outlook for Mac.

For the new Outlook for Windows, many of its features work the same or similar way as Outlook on the web. The contact list is shown in the following figure. Please make sure that you add the correct email address. When you send an email using your contact list, click To and select the corresponding sender.

For more details about using contact list, you can refer to: Create, view, and edit contacts and contact lists in Outlook - Microsoft Support.

In addition, please kindly understand that New Outlook is still in the preview stage of gradual improvement, for your experience, it is recommended to switch back to classic Outlook. You can also click Help > Feedback to provide feedback or other suggestions for improvement. Many features of our current products are designed and upgraded based on customers’ feedback. We sincerely welcome your suggestions, and thanks for your understanding and support!

Hope this helps!
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-11T05:49:59.15+00:00

Hi

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. Warm thanks.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-13T07:26:21.7266667+00:00

Hi @Greeneyes

Haven't received your message for a long time.

I am checking the status of this case. Please let us know if you would like further assistance.
Greeneyes 20 Reputation points

2023-09-14T19:34:27.9866667+00:00

In answer to your first question - I use a PC (Lenovo desk top). I will keep using the old version of Outlook for any communications make easier by use of a contact list. Like the look of the New Outlook and look forward to having all the 'bugs' worked out so that it performs as efficiently as Old Outlook. Thanks for your response to my issue.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-15T08:02:53.0466667+00:00

Hi

Thanks for your reply!

Is it still unavailable after you re-add your contact list? Can you share a screenshot of the error? (Please note that your privacy is overwritten) Also, please make sure that the contact's email address is correct.

By the way, Outlook actually has an official feedback portal where customers can send feature requests or suggestions to the product team. If you have any suggestions or ideas, it's suggested that you could post here. Hope Microsoft will notice this in the future. Thank you for your understanding and support!
Greeneyes 20 Reputation points

2023-09-18T15:57:03.4733333+00:00

The message at the top right is what happens when I try to use the contact list I have set up. When I click on "see details", that little block disappears, and no additional information is forthcoming. The feedback option was also unsuccessful! There are over 30 names on this list and 55 names on the other list I use frequently. That takes time to delete the list and re-enter it - I have done this process twice! And yes, all of the email addresses on the list are correct. Sorry to be a pest about this, but I am just one little user - I can't imagine trying to use this effectively in my business. The old version contact list works very well. But at what point does Microsoft quit supporting 'Old' and force users into 'New'. Thanks for your continued interest in sorting this out.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-20T01:16:53.77+00:00

Hi

The new version is still in preview and has limited features, so please wait for further updates. At the same time, we will continue to follow up on New Outlook updates. This article is about the latest progress of New Outlook, please refer to: https://insider.microsoft365.com/en-us/blog/starting-to-support-third-party-accounts-in-new-outlook-for-windows-preview.
Joe Swiderski 0 Reputation points

2024-01-09T14:24:00.19+00:00

It would be wonderful if a contact list could be supported in the new Outlook for Mac. It is cumbersome to have to switch back to the legacy outlook to use a contact list in an email.

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SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-08T02:27:46.54+00:00

Hi @Greeneyes

What device do you use to log in to New Outlook? Contact lists are currently not supported on New Outlook for Mac.

For the new Outlook for Windows, many of its features work the same or similar way as Outlook on the web. The contact list is shown in the following figure. Please make sure that you add the correct email address. When you send an email using your contact list, click To and select the corresponding sender.

For more details about using contact list, you can refer to: Create, view, and edit contacts and contact lists in Outlook - Microsoft Support.

In addition, please kindly understand that New Outlook is still in the preview stage of gradual improvement, for your experience, it is recommended to switch back to classic Outlook. You can also click Help > Feedback to provide feedback or other suggestions for improvement. Many features of our current products are designed and upgraded based on customers’ feedback. We sincerely welcome your suggestions, and thanks for your understanding and support!

Hope this helps!
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-11T05:49:59.15+00:00

Hi

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. Warm thanks.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-13T07:26:21.7266667+00:00

Hi @Greeneyes

Haven't received your message for a long time.

I am checking the status of this case. Please let us know if you would like further assistance.
Greeneyes 20 Reputation points

2023-09-14T19:34:27.9866667+00:00

In answer to your first question - I use a PC (Lenovo desk top). I will keep using the old version of Outlook for any communications make easier by use of a contact list. Like the look of the New Outlook and look forward to having all the 'bugs' worked out so that it performs as efficiently as Old Outlook. Thanks for your response to my issue.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-15T08:02:53.0466667+00:00

Hi

Thanks for your reply!

Is it still unavailable after you re-add your contact list? Can you share a screenshot of the error? (Please note that your privacy is overwritten) Also, please make sure that the contact's email address is correct.

By the way, Outlook actually has an official feedback portal where customers can send feature requests or suggestions to the product team. If you have any suggestions or ideas, it's suggested that you could post here. Hope Microsoft will notice this in the future. Thank you for your understanding and support!
Greeneyes 20 Reputation points

2023-09-18T15:57:03.4733333+00:00

The message at the top right is what happens when I try to use the contact list I have set up. When I click on "see details", that little block disappears, and no additional information is forthcoming. The feedback option was also unsuccessful! There are over 30 names on this list and 55 names on the other list I use frequently. That takes time to delete the list and re-enter it - I have done this process twice! And yes, all of the email addresses on the list are correct. Sorry to be a pest about this, but I am just one little user - I can't imagine trying to use this effectively in my business. The old version contact list works very well. But at what point does Microsoft quit supporting 'Old' and force users into 'New'. Thanks for your continued interest in sorting this out.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-09-20T01:16:53.77+00:00

Hi

The new version is still in preview and has limited features, so please wait for further updates. At the same time, we will continue to follow up on New Outlook updates. This article is about the latest progress of New Outlook, please refer to: https://insider.microsoft365.com/en-us/blog/starting-to-support-third-party-accounts-in-new-outlook-for-windows-preview.
Joe Swiderski 0 Reputation points

2024-01-09T14:24:00.19+00:00

It would be wonderful if a contact list could be supported in the new Outlook for Mac. It is cumbersome to have to switch back to the legacy outlook to use a contact list in an email.

Answer 1

Anonymous

Under normal circumstances, the contact list can be used, possibly due to a server connection interruption or a malfunction caused by storing too many contacts. Try adding a new contact list and only add a few users to check if it is feasible. Otherwise, the design of New Outlook may not be complete yet, so switch back to the classic version for use.

Greeneyes 20 Reputation points

2023-09-19T21:39:44.0833333+00:00

I have deleted and re-entered the contact list three times now. There are 55 names. There is no internet issue on my end and I have no way of knowing about the server. I will use the 'old' version for now and hope that Microsoft does not discontinue support for the working version until all the 'bugs' are worked out of the new version. I do appreciate your diligence in trying to solve this for me. Thank you.

Answer 2

I'm having the same issue. I'm using a Microsoft Surface PC. None of my contacts imported over from the old app and the only way to import contacts is via .csv but my contacts list is in a .eml format. Also I've noticed that I keep getting adds in my inbox even though I have the add feature switched off and I'm using a business account. Seems to be a lot of bugs still to iron out.

Please note that we are using a Yahoo business provider for our emails but using it in the outlook app encase this has any influence on the issue.

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How do I work with contacts lists in New Outlook?

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