Authenticator-App deleted

AsciiDisco-8806 0 Reputation points
2023-09-08T09:04:30.1366667+00:00

Hello everyone, I previously had a free Teams version, which I probably mistakenly created as an organizational account in 2020 despite private use - with the consequence that I could also manage this organization or client ID using Azure or the MS365 admin portal - which I only did discovered today.

Since all of this is not necessary for just private use of Teams, I wanted to delete my account in Azure, but every time I got the error message that a license was still linked, even though I (except for me as admin) had all other users, Licenses etc. deleted. For this reason, I then tried to delete the account using PowerShell according to Microsoft's description, but this first required the installation of the Authenticator app including 2FA.

In any case, at some point it seemed that my account was deleted, which is why I also deleted the authenticator app. Afterwards I checked whether the deletion of my Azure Admin membership was successful, but obviously my account still exists - but now I can no longer log in because 2FA was deposited and the authenticator app was deleted by me I cannot select another option for registering - so I am no longer able to log in.

Actually similar situation as described here: https://answers.microsoft.com/de-de/msoffice/forum/all/authenticator-app-gel%C3%B6scht/93872b1e-bb3c-49da-bb2b-0f4c0fd1d673

The only difference is that I no longer need the account, I actually just want it to be completely deleted - but unfortunately I can no longer do this myself due to the lack of a login option.

Jason Guer (a Microsoft Agent) answered to my post in the Microsoft Community, that I have to place my question here in the Azure Community, so maybe one of you can help me further. Thank you in advance!

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  1. JimmySalian-2011 41,916 Reputation points
    2023-09-08T10:36:03.3866667+00:00

    Hi,

    Did you had setup Cloud backup and recovery for the Auth App? https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    If not then the only way to get the account recover is get in touch with the support team and provide the account ownership via identity proofs, contact the global team via the local numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

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  2. AsciiDisco-8806 0 Reputation points
    2023-09-08T14:16:23.6466667+00:00

    Thx for your answer Jimmy but no, I didn´t setup a Cloud backup because I´ve just installed the Authenticator App to delete my Azure account. I don´t won´t to recover it, I just want it to be deleted completely and from my point of view, this wasn´t successful so far.

    So is there someone here from the Microsoft/Azure Support who can delete my Azure account completely? That would be great!