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Wrong codes in the authenticator app

Linnhelen 5 Reputation points
2023-09-08T09:47:28.45+00:00

After buying a new iPhone the Authenticator app was missing several accounts. I did a backup from the old device and that worked, but now the app shows the wrong codes. Can you please help me?

Microsoft Security | Microsoft Authenticator
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  1. JimmySalian-2011 45,371 Reputation points Volunteer Moderator
    2023-09-08T10:37:55.74+00:00

    Hi Linn,

    It seems the link is broken after you recovered the accounts - can you try to reset and follow the recovery process of the account? Follow this article - https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Hope this helps.

    JS

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