I could not connect my printer on network-based print server with FQDN

ÖZLEM ATEŞ 0 Reputation points
2023-09-08T13:18:15.1633333+00:00

Hello,

I have shared printer on windows-network based print server.

-The name of server is PRINT

-the server is a member of my domain with FQDN (printserver.domain.com)

-I add a shared printer named myprinter.

Now, from my computer I connect this printer by IP Address and the server name "PRINT". It is ok.

But, I can t connect this printer by FQDN name. It gives Error 709Error and

When I control with wireshark , Protocols "SPOOLSS" give info such that "OpenPrinterEx respnse, Invalid printer name".

Can you help me please?I can t solve this problem for a long time. ( may be it is not the same server name (PRINT) and the FQDN(printserver.domain.com)

NOTE: we connect this via PRINT.domain.com but not printserver.domain.com.

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Philippe Levesque 5,691 Reputation points MVP
    2023-09-08T13:21:36.38+00:00

    Hi

    In windows explorer you should be able to do \print.domain.com, and it will list the shared item (printer and/or folder)

    Let us know if connecting that way work, if not, I suspect you have a DNS issue inside that computer, ty a ping print.domain.com to rule out if the computer return the correct IP for that system.

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  2. Meier, Kevin 0 Reputation points
    2023-12-05T08:11:32.25+00:00

    I have a strange problem

    I have a print server - several printers on it. All in a domain

    Same network - different server -> Connect the printers via Print-server gives following issues:

    connect server without fqdn is possible:
    e.g.: printserver\printer
    Connect with fqdn gives windows error:
    e.g. printserver.domain.local\printer
    Windows Error details 0x000002
    Nothing else. CRM Programm states server not found.
    I can open explorer and see printers on the printserver with and without fqdn
    \printerserver & \printerserver.domain.local
    But with FQDN Printers are not found. -> Windows error.
    Same when connecting through cmd, add printer in control panel etc.

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