Microsoft Remote Desktop app on Chromebook won't launch remote workspace

Question

Microsoft Remote Desktop app on Chromebook won't launch remote workspace

Nikki Ussery 5

Microsoft Remote Desktop application will not connect to remote workspace. When I input my user account details, the remote program comes up then disappears shortly after. It seems like it is crashing. On one Chromebook I was able to fix it by updating the Chromebook. To do so I went to settings > About ChromeOS> Under Google Chrome OS I chose Check for Updates > From there I downloaded the update and restarted the Chromebook when prompted. After doing this, I was able to launch the remote workspace from the Microsoft Remote Desktop app (RD Client).

Don Jones 0 Reputation points

2023-10-13T12:15:43.6966667+00:00

Is there a solution to this issue? I have 2 customers with the same. The attempt to create a workspace, hit the final button and the RD client app just closes. Works fine on Android phone but not on a chromebook.
ThomasK 16 Reputation points

2023-11-22T08:59:06.1766667+00:00

We are having the same issue on the Chromebook devices to connect to an RDS farm.
Hopefully Google is coming was a fix soon.

2 answers

Your answer

Don Jones 0 Reputation points

2023-10-13T12:15:43.6966667+00:00

Is there a solution to this issue? I have 2 customers with the same. The attempt to create a workspace, hit the final button and the RD client app just closes. Works fine on Android phone but not on a chromebook.
ThomasK 16 Reputation points

2023-11-22T08:59:06.1766667+00:00

We are having the same issue on the Chromebook devices to connect to an RDS farm.
Hopefully Google is coming was a fix soon.

Answer 1

Hi there,

Please

Verify Remote Desktop is enabled

Open the System item in Control Panel. To start the System tool, click Start, click Control Panel, click System, and then click OK.

Under Control Panel Home, click Remote settings.

Click the Remote tab.

Under Remote Desktop, select either of the available options, depending on your security requirements:

Allow connections from computers from computers running any version of Remote Desktop (less secure)

Allow connections from computers only from computers running Remote Desktop with Network Level Authentication (more secure)

ALSo

Verify Remote Desktop Services Limit number of connections policy

Start the Group Policy snap-in, and then open the Local Security Policy or the appropriate Group Policy.

Locate the following command:

Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections Limit number of connections

Click Enabled.

In the RD Maximum Connections allowed box, type the maximum number of connections that you want to allow, and then click OK.

Please follow the link

https://learn.microsoft.com/en-us/troubleshoot/windows-server/remote/troubleshoot-remote-desktop-disconnected-errors#verify-remote-desktop-is-enabled

and see it helps.

Thank you

--If the reply is helpful, please Upvote and Accept as answer--

Answer 2

Hisham Hassan 0

https://learn.microsoft.com/en-us/answers/questions/1361936/remote-desktop-app-is-not-working-on-chromebook

multiple organizations are facing this issue including ours

Don Jones 0 Reputation points

2023-10-13T12:14:30.7733333+00:00

Are there any solutions to this issue? Appears that the last RD client update caused this. I have 2 customers with the same issue today.
J R 20 Reputation points

2024-02-28T13:36:25.5133333+00:00

We have a customer running into the same issue. The PC option will look as though it is going to connect and then just disappear, and take you back to the home page of the RDP app. The Workspace will look as though it will configure and then the app will crash and take you back to the home page. Has anyone found a resolution to this yet?

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Microsoft Remote Desktop app on Chromebook won't launch remote workspace

2 answers

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