Microsoft Edge Sync old collection data, causing almost all new data to disappear.

Question

Microsoft Edge Sync old collection data, causing almost all new data to disappear.

P. bEN 0

When Microsoft Edge opens on a computer that doesn't turn on long ago, it syncs the old Collection data that is on the computer over it, causing the new Collection that runs on the mobile to disappear.

Maggie Bao (Shanghai Wicresoft Co,.Ltd.) 105 Reputation points Microsoft External Staff

2023-09-11T06:10:37.4866667+00:00
Hi P. bEN,

Thanks for posting in our Q&A forum.

To investigate your issue further, could you please help confirm the questions below?

Could you please share the screenshot of Collections on both computer and mobile with us? Kindly share your Edge version with us.

Have you tried to Re-sync data to this device from Settings>Profiles>Re-sync now to check if there is the same issue?(edge://settings/profiles/sync)

Have you checked if there is the same issue signing out and signing in Edge again?

Check Sign in to sync Microsoft Edge across devices for more details.
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Maggie Bao (Shanghai Wicresoft Co,.Ltd.) 105 Reputation points Microsoft External Staff

2023-09-14T01:27:02.65+00:00

Hi P. bEN,

Hope you are doing well.

How is the issue going? Could you please try Re-sync data and share the update with us?

We look forward to hearing from you.
P. bEN 0 Reputation points

2023-09-17T02:41:32.16+00:00

Now both mobile ฟand computer Collection are old data, both the same.
Maggie Bao (Shanghai Wicresoft Co,.Ltd.) 105 Reputation points Microsoft External Staff

2023-09-19T07:06:46.9133333+00:00

Hi P. bEN,

Thanks for your reply.

Have you tried to sign out the profile from mobile to check if the new Collection that runs on the mobile is still available?

Your answer

Maggie Bao (Shanghai Wicresoft Co,.Ltd.) 105 Reputation points Microsoft External Staff

2023-09-11T06:10:37.4866667+00:00

Hi P. bEN,

Thanks for posting in our Q&A forum.

To investigate your issue further, could you please help confirm the questions below?

Could you please share the screenshot of Collections on both computer and mobile with us? Kindly share your Edge version with us.

Have you tried to Re-sync data to this device from Settings>Profiles>Re-sync now to check if there is the same issue?(edge://settings/profiles/sync)

Have you checked if there is the same issue signing out and signing in Edge again?

Check Sign in to sync Microsoft Edge across devices for more details.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Maggie Bao (Shanghai Wicresoft Co,.Ltd.) 105 Reputation points Microsoft External Staff

2023-09-14T01:27:02.65+00:00

Hi P. bEN,

Hope you are doing well.

How is the issue going? Could you please try Re-sync data and share the update with us?

We look forward to hearing from you.
P. bEN 0 Reputation points

2023-09-17T02:41:32.16+00:00

Now both mobile ฟand computer Collection are old data, both the same.
Maggie Bao (Shanghai Wicresoft Co,.Ltd.) 105 Reputation points Microsoft External Staff

2023-09-19T07:06:46.9133333+00:00

Hi P. bEN,

Thanks for your reply.

Have you tried to sign out the profile from mobile to check if the new Collection that runs on the mobile is still available?

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Microsoft Edge Sync old collection data, causing almost all new data to disappear.

Your answer