A problem occurred while you were trying to use your mail box

Abdulaziz ALHAKMANI 25 Reputation points

I am trying to login to admin centre it show me this error A problem occurred while you were trying to use your mailbox before it is working fine but after migration mailbox from exchange server 2010 to 2016 try to login to admin center show me this error browser A problem occurred while you were trying to use your mailbox.

X-ClientId: D4C8EBB4CE3C4A3BB99BF9A3F97CE67F

request-id ff03da80-fb0e-4af5-98d0-4427albcc860

X-OWA-Error Microsoft.Exchange.Data.Storage.ObjectNotFoundException

X-OWA-Version 15.1.2507.6



Date:9/12/2023 4:56:40 AM

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,353 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Kael Yao-MSFT 31,586 Reputation points Microsoft Vendor

    Hi @Abdulaziz ALHAKMANI

    Below are few questions in order to narrow down this issue:

    1. Did you shutdown or uninstall the Exchange 2010 server?
    2. Does this administrator have an active mailbox? Have you migrated this mailbox to Exchange 2016?
    3. Can you login EAC or OWA with other mailboxes?
    4. Does Exchange Management Shell work on the Exchange 2016 server?

    Thanks in advance for the information.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.