SSPR issue when hitting the Reset Password it comes back with error 'Something went wrong, try again later'

Vas Petrucha-Rourke 20 Reputation points

This started happening in the last few months. Odd thing is that laptops I was testing this on 6 months ago were all good and they are still working properly but any new device I am trying to configure with this, comes back with this error on logon screen. I can test that my user and the default user can access the 'Password Reset URLs'. It feels like problem with the defaultuser1 as it creates defaultuser100000 instead.. I have literally tried everything and contacted MS support in Entra, Intune and Admin Centre with no help at all. Can I get help in here? Did anyone had the same issue?

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
16,673 questions
{count} votes

Accepted answer
  1. James Hamil 17,771 Reputation points Microsoft Employee

    Hi @Vas Petrucha-Rourke to troubleshoot this issue, you can use the dsregcmd command to understand the state of devices in Azure AD. The output from this command can provide valuable information about the Primary Refresh Token (PRT) and other diagnostics related to the issue. If anything is broken here, this should find it.

    You can also check the Azure AD logs for any error messages or failed attempts related to the SSPR process.

    If none of this works, please send me an email at "" with subject "ATTN: James Hamil" and your subscription ID. I can open a free support ticket for you.
    Please let me know if you have any questions and I can help you further.

    If this answer helps you please mark "Accept Answer" so other users can reference it.

    Thank you,


0 additional answers

Sort by: Most helpful