white icons (desktop & start menu) after inplace upgrade 2012R2 > 2019

Question

Hi,

i did a inplace upgrade from 2012R2 to 2019.

After that all desktop icons have white icons, same to the icons in the start menu.

It happend to all programs. Folder do not have that problem.

I allready tried to recreate the iconcashe.db, but that not fixed that problem.

Any ideas?

Answer 1

Hello

Do you clear all the icon caches in the following two paths?

%userprofile%\AppData\Local

C:\Users\John McNally\AppData\Local\Microsoft\Windows\Explorer\iconcache*

To verify whether the issue is related to the specific account, we could try to login with another account or login with a new account then check the issue.

If the issue occurred with the new account, we may consider to check the system health with administrator then run "DISM /Online /Cleanup-Image /RestoreHealth" or "sfc /scannow".

 

Best Regards,

Wesley Li

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