Windows 11 stuck on “Preparing Autonomic Repair” when turning Dell Laptop on

Question

Hello. I have a Dell Inspiron 5579 with a Windows 11 Operating system.

I have a few issues with my computer. It has been running slow before it started having issues one day and when I left it, I got the “blue screen of death”. It originally stated that the device needs repair and came up with this error code:

File: \WINDOWS\system32\winload.efi

Error code: Oxc000007b

However, the computer turned off before I could research it (approximately 15 seconds), and a new code came up on the blue screen reading

Error code: error code 0xc0000185

After trying to research the issue, and turned my computer back on, it asked me for my product key, and I put that in.

Next thing I know, my computer is stuck in the start up screen with the Dell logo and it stating “Preparing Automatic Repair”. It has been like this for over 24 hours. I tried force restarting it 4 times and still nothing has changed.

Any help?

Answer 1

Find flash drives and a working Windows computer to create tools for the problematic computer.

Post images or share links into this thread using one drive, drop box, or google drive.

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1)Run:

https://www.dell.com/support/kbdoc/en-us/000181163/how-to-enter-the-built-in-diagnostics-32-bit-diagnostics-supportassist-epsa-epsa-and-psa

https://www.dell.com/support/kbdoc/en-us/000145519/how-to-create-a-bootable-usb-flash-drive-using-dell-diagnostic-deployment-package-dddp

https://www.dell.com/support/kbdoc/en-us/000130148/how-to-create-a-bootable-usb-pen-drive-flash-usb-key-using-the-dell-diagnostics-utility

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2)Run Sea Tools bootable: Long Generic test

https://www.seagate.com/manuals/software/seatools-bootable/

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

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3)If the Sea Tools bootable Long Generic test displays pass then perform a custom install:

https://www.elevenforum.com/t/custom-install-windows-11.13926/

https://www.elevenforum.com/t/download-official-windows-11-iso-file-from-microsoft.1009/

https://www.microsoft.com/software-download/windows11

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--please don't forget to upvote and Accept as answer if the reply is helpful--

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