Facebook does not recognise the authenticator codes anymore

Christina Close 0 Reputation points
2023-09-13T09:26:54.2766667+00:00

I recently had to change phones to have mine repaired. I connected my Facebook account to the Microsoft authenticator on the new phone, successfully as I managed to log into one of my Instagram apps.

However Facebook no longer recognises any of the codes generated by the Authenticator. I have no other way of authenticating myself (FB asks for codes I was supposedly given when setting up the authenticator, which I did not get).

I run my business off Facebook and I urgently need to get access. I am hoping to get assistance since I'm using the Microsoft authenticator - which worked but now does not work. It is impossible to speak to a human at Facebook.

I have registered an incident: ID RAZV7F8E

Microsoft Security | Microsoft Authenticator
0 comments No comments
{count} votes

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.