falla de conexion en azure file storege cuando cambio red wifi

Jorge Bascuñan 0 Reputation points

Tenemos todos los archivos de la oficina en un disco z: correspondiente a un file storage en azure.

Cuando tratamos de hacer home office y cambiamos la red de wifi, no nos podemos conectar a este disco z:

Lo interesante es que si compartimos datos desde el internet del teléfono móvil si nos permite conectarnos a este disco z:

Agradecería de su ayuda para solucionar esto, ya que no tiene sentido tener este file storage si solo tenemos acceso desde la red wifi de nuestra oficina.

Saludos, y gracias por su ayuda

Azure Storage Accounts
Azure Storage Accounts
Globally unique resources that provide access to data management services and serve as the parent namespace for the services.
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  1. Sumarigo-MSFT 43,561 Reputation points Microsoft Employee

    @Jorge Bascuñan Firstly Apologies for the delay response!
    Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

    We cannot completely understand your question as this is an English global support. It would be helpful, if you can translate your question in English.Or you can consider support in other languages from here: https://azure.microsoft.com/support/options/

    Refer the FAQ here: For which languages does Microsoft provide support?

    After translating your question, this is what I understood: we can't connect to the Azure file storage (Z drive) when changing the Wi-Fi network while working from home, but it works when sharing data from a mobile phone's internet connection? We would like to ensure consistent access to the file storage, even when not connected to our office's Wi-Fi network, and would appreciate any assistance in resolving this matter.

    • Are you getting any error message? If so can you please share the screen shot?

    Cause 1: Port 445 is blocked: Refer to the suggestion mentioned in this article

    Cause 2: If you have ever been blocked using Azure Files due to your ISP's port 445, you can setup a Point to Site VPN to your Azure Files. Refer to the suggestions mentioned in the GitHub article Check if your firewall or ISP is blocking port 445, use the AzFileDiagnostics tool or Test-NetConnection cmdlet.

    Please let us know if you have any further queries. I’m happy to assist you further.     

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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