Teams crashing if away from system for 10 minutes

Question

Hi Team,

Microsoft teams crashing if I lock my machine and away from system for 5- 10 minutes, Teams running on VDI ( Vmware Horizon 7.12 ). Error comes with error code 80090311

Getting below error .

Answer 1

Checked hardware requirement of your VM,

https://learn.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

and make sure to install latest windows patches on your OS.

(Don't forget to mark as answer if this is helpful)

Answer 2

Hi @Praveen Warrier ,

It seems your client version is not the latest version. In this case, we firstly recommend you try to update your client version to the newest. In my environment, the version is 1.3.00.29025 (64-bit).

In addition, we also recommend you Sign out Teams desktop client and exit Teams completely. Go to %appdata%\Microsoft\teams\Cache and delete all the files. Then go to %appdata%\Microsoft\teams\Application Cache\Cache, delete all the files. Re-open Teams to see if you can sign in successfully.

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