WHEA Logger - A fatal hardware error has occurred

Steven Woodward 20 Reputation points
2023-09-13T23:09:06.4833333+00:00

I recently had a BSOD occur while playing a Steam game called Sea of Stars.

I went through a tutorial of Finding and Fixing BSOD issues on another microsoft thread.
https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

When using the Verifier tool it got part way through booting before hitting a BSOD

I've included the DMP file and MSInfo file

DMP File - https://www.dropbox.com/scl/fi/8y0vi4onsokasntvra5pt/091323-21109-01.dmp?rlkey=s5mfxprjwj0pogb0u8llcwz6h&dl=0

MSInfo - https://www.dropbox.com/scl/fi/wqtt0feq23lwt97jb8spp/PCSpecs.nfo?rlkey=bw2y00t1yy05v2rkze3r2aaq8&dl=0

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,598 questions
{count} votes

Accepted answer
  1. Docs 15,141 Reputation points
    2023-09-15T05:21:35.93+00:00

    Uninstall Elgato software > restart WDV

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    Name Elgato Sound Capture

    Manufacturer Elgato

    Status OK

    PNP Device ID ROOT\MEDIA\0000

    Driver C:\WINDOWS\SYSTEM32\DRIVERS\ELGATOVAD.SYS (3.50.56.2056, 38.29 KB (39,208 bytes), 07/02/2022 14:28)

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    elgatovad Elgato Sound Capture Drivers c:\windows\system32\drivers\elgatovad.sys

    ElgatoVAD_Router 3.70.56.3056 1,005.50 KB (1,029,632 bytes) 07/02/2022 15:21 Elgato Systems GmbH c:\program files\elgato\soundcapture\elgatovad_router.dll

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        Loaded symbol image file: ElgatoVAD.sys
        Image path: \SystemRoot\System32\drivers\ElgatoVAD.sys
        Image name: ElgatoVAD.sys
    
        Timestamp:        Mon Aug  8 06:32:12 2016 (57A86DBC)
    
    
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    1 person found this answer helpful.

2 additional answers

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  1. Docs 15,141 Reputation points
    2023-09-14T01:54:26.08+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Docs 15,141 Reputation points
    2023-09-15T05:24:58.36+00:00

    ...........

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