Authenticator not letting me add new accounts

Matt Chapman 0 Reputation points
2023-09-14T08:45:36.6333333+00:00

Hi.

I'm having an issue where I cannot add new accounts to my authenticator app using a QR code. When I try I just get a message that it will overwrite ab existing account and then that the activation failed and to please check the activation code again. If I manually enter the key it seems to work, but I don't want to have to keep doing that!

I do have one account which doesn't have the arrow to the right and which doesn't do anything when it press on it, I'm assuming this is the issue, but I can't delete that account. Has anyone found this issue before?

Thanks

Matt

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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