9,247 questions
Stuck in a Loop in Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 89%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Riku Pepponen
5
Reputation points
I'm trying to log in to my Microsoft account. I enter my username and password, after which I'm asked to open the Authenticator app and enter the number shown.
Okay, I'll open up the Authenticator app. I just bought a new phone, so I haven't added my account to the app yet. I tap "New account" and enter my credentials... and now I'm asked to enter the number shown in the Authenticator app. Which I obviously can't do yet. Well, there's an option "I can't use my Microsoft Authenticator app right now". When I tap on that, I get two other options: both of which require the Authenticator app.
So I'm stuck in this loop: I can't sign in to my account without the Authenticator app, and I can't add my account to the Authenticator app without using the Authenticator app.
Any tips?
Microsoft Security Microsoft Authenticator
{count} vote
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 12%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Arya Anilkumar 20 Reputation points2023-09-22T11:36:58.57+00:00 hi there, i have the same problem im facing right now. have u gotten it fixed yet?
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Riku Pepponen 5 Reputation points
2023-09-22T11:43:54.73+00:00 @Arya Anilkumar Yes, but I had to call the Microsoft customer service because they had to reset the MFA at their end (the callback took 2-3 days).
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Arya Anilkumar 20 Reputation points
2023-09-22T11:54:36.3333333+00:00 Alright, thank u sm
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