Teams -> Desktop Apps Problem

Ken Blair 0 Reputation points

I am a guest in Teams channels across several organization. On an increasing basis, I cannot open a Teams file in a desktop application. I get an error saying the file cannot be opened and then when trying again, I get a server response error. Doesn't happen all the time but at ones that are most annoying.

I think it has to be something with either my local Teams setup or the Laptop environment.

Any help/ideas would be appreciated.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
7,646 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Ran Hou-MSFT 2,285 Reputation points Microsoft Vendor

    @Ken Blair

    Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on your description, this problem is related to Windows. The following is for informational purposes only:

    • Check that you have permission to open the file.
    • Check that the file can be opened locally, possibly only in the Teams application.
    • Check the settings of the Office desktop application.

    Otherwise, as far as I know, when you try to open the files in desktop app, it will use the URL protocol to open the related Office desktop app. You could try going to Settings > Apps & features > Default apps > Microsoft 365(Office).


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.