I am looking for guidance on how to dispute a bill from Azure

Question

I am looking for guidance on how to dispute a bill from Azure

Francis Maduka 15

Hi, I am seeking guidance on how to dispute a bill from Azure. I was billed for resources I wasn't using then, but I left them running.

Saideep Anchuri 9,500 Reputation points Moderator

2025-05-21T01:21:46.19+00:00
Hi Francis Maduka

To dispute a bill from Azure, you can follow these steps:

Review Your Invoice: Start by examining the invoice that contains the charges for the resources you believe you weren't using. This can help you identify specific charges that you want to dispute.

Analyze Usage: Use the Azure portal to review your usage details. Compare your invoice with the detailed daily usage file and cost analysis to understand the charges better.

Engage with Responsible Parties: If you find discrepancies, reach out to the individuals or teams responsible for the resources in question to discuss the charges.

Audit Logs: Analyze the audit logs to see if there were any actions taken that might explain the charges.

User Permissions: Check the user permissions related to the resource's parent scope to ensure that there were no unauthorized usages.

Kindly refer below link: https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/review-individual-bill

Thank You.

2 answers

Your answer

Saideep Anchuri 9,500 Reputation points Moderator

2025-05-21T01:21:46.19+00:00

Hi Francis Maduka

To dispute a bill from Azure, you can follow these steps:

Review Your Invoice: Start by examining the invoice that contains the charges for the resources you believe you weren't using. This can help you identify specific charges that you want to dispute.

Analyze Usage: Use the Azure portal to review your usage details. Compare your invoice with the detailed daily usage file and cost analysis to understand the charges better.

Engage with Responsible Parties: If you find discrepancies, reach out to the individuals or teams responsible for the resources in question to discuss the charges.

Audit Logs: Analyze the audit logs to see if there were any actions taken that might explain the charges.

User Permissions: Check the user permissions related to the resource's parent scope to ensure that there were no unauthorized usages.

Kindly refer below link: https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/review-individual-bill

Thank You.

Answer 1

S.Sengupta 24,951 MVP

Log in to your Azure account through the Azure portal (https://portal.azure.com/).

Navigate to the "Help + support" section or the "Billing" section and create a support request or open a support ticket. Provide all necessary details about the disputed charges and attach any supporting evidence.

Dariusz Lelek 0 Reputation points

2025-04-11T10:47:13.3133333+00:00

I have the same Issue. Was trying to submit a support request for the bill I was charged for non used resources. Is someone from Microsoft willing to help? Sending a response ie: 'Try to submit a support request' doesnt help as it is impossible to submit a support request, all the links in Azure portal keep looping to the same page "Submit a support request" and after filling out all that form-fields it redirects me to the "Submit a support request". quite a nonsense...

Answer 2

Ralph Schiavone 40

It is impossible to open a ticket in Azure Support when you are on the basic plan. The only recourse is to dispute the charge on your credit card bill.

Dariusz Lelek 0 Reputation points

2025-04-11T10:46:20.46+00:00

I have the same Issue. Was trying to submit a support request for the bill I was charged for non used resources. Is someone from Microsoft willing to help? Sending a response ie: 'Try to submit a support request' doesnt help as it is impossible to submit a support request, all the links in Azure portal keep looping to the same page "Submit a support request" and after filling out all that form-fields it redirects me to the "Submit a support request". quite a nonsense...
Tony Krijnen 0 Reputation points Microsoft Employee

2025-05-20T22:25:46.2966667+00:00

This is not true. From the Microsoft Azure support site, above the option "Create a support ticket it states: "Azure provides unlimited support for subscription management, which includes billing, quota adjustments, and account transfers. For technical support, you need a support plan."

Share via

I am looking for guidance on how to dispute a bill from Azure

2 answers

Your answer