Microsoft teams users' names showing object id instead of their names

Shane 0

Some users' teams name shows their object ID when I search for them in the teams app.

When i check them from admin center, their name is correct.

Can someone tell me how to change that ID back to their names?

I would be grateful for any assistance.

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-09-15T09:35:54.8066667+00:00

Hi @Shane

Do you have any operations before this issue occurred?

We found many users met the same problem as yours. As a workaround, it recommends you go to the office 365 exchange then to the users mailbox. Then on the user page click Manage email address types. Look for the users SIP address and delete the object ID that is attached to it but leave the ******@yoursite.com. The change should take around 48hrs.

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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-09-19T09:52:02.3466667+00:00

@Shane

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

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