Hi @Ava Tomlinson ,
Based on the current information, it is impossible to determine the cause of the problem. But don't worry, let's do some troubleshooting to find the cause of the problem:
- Install the latest update and see if the problem is solved.
- Check according to the method provided in the article to see if the problem can be solved.
- If none of the above works, it is recommended to check the ULS log to see if you can find any useful information.
For your reference:
If your time is very urgent, you can go to the website (https://support.microsoft.com/en-sg/help/4051701/global-customer-service-phone-numbers) to find related number and call it to create a new Phone Service Request to Microsoft Phone Support team. This way you can get more timely and direct support.
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