Urgent- SharePoint Search Index issue

Ava Tomlinson 76 Reputation points
2023-09-15T07:08:25.07+00:00
  1. Small files (700 KB) are reporting the error message 'The item has been truncated in the index because it exceeds the maximum size.'

Sharepoint search Crawl Log.png

  1. We installed the February 2023 Cumulative Update for SharePoint Server 2016 on May 27, 2023, and observed that the 'Full crawl never ends' issue started on July 12, 2023.
    CU patch installed on our environment-

Content source.png

Please help me to resolve these issues.

Security Update for Microsoft SharePoint Enterprise Server 2016 (KB5002325) 64-Bit Edition 16.0.5383.1000
Security Update for Microsoft SharePoint Enterprise Server 2016 (KB5002350) 64-Bit Edition 16.0.5383.1000

Farm Information Configuration database version: 16.0.5383.1000

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A family of Microsoft on-premises document management and storage systems.
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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yanli Jiang - MSFT 21,206 Reputation points Microsoft Vendor
    2023-09-15T09:03:00.72+00:00

    Hi @Ava Tomlinson ,

    Based on the current information, it is impossible to determine the cause of the problem. But don't worry, let's do some troubleshooting to find the cause of the problem:

    1. Install the latest update and see if the problem is solved.
    2. Check according to the method provided in the article to see if the problem can be solved.
    3. If none of the above works, it is recommended to check the ULS log to see if you can find any useful information.

    For your reference:

    https://sharepoint.stackexchange.com/questions/95049/crawl-log-error-on-kb-files-item-was-partially-parsed-the-item-has-been-trunca

    https://sharepoint.stackexchange.com/questions/96687/sp-2013-the-item-has-been-truncated-in-the-index-because-it-exceeds-the-maximum

    If your time is very urgent, you can go to the website (https://support.microsoft.com/en-sg/help/4051701/global-customer-service-phone-numbers) to find related number and call it to create a new Phone Service Request to Microsoft Phone Support team. This way you can get more timely and direct support.


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