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MARS Backup Azure from server fails

Alexander Reichert 1 Reputation point
2023-09-15T21:45:51.11+00:00

I setup MARS on several of our servers. But one server now stopped backing up with a general error.

I find these in the CBEngineCurr.errlog

325C 31F8 09/15 21:19:17.675 71 publisher.cpp(59) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL PublishEvent: Event array count - 1l

325C 31F8 09/15 21:19:17.675 71 async.cpp(2390) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Hr: = [0x8004100e] CBpAsync::GetInstalledAntivirusCount Failed. Possible Server OS scenario

325C 31F8 09/15 21:19:17.675 71 async.cpp(2347) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 WARNING Failed: Hr: = [0x8004100e] : Encountered Failure: : lVal : pLoc->ConnectServer( _bstr_t(L"ROOT\SecurityCenter2"), 0, 0, 0, 0, 0, 0, &pSvc )

325C 31F8 09/15 21:19:17.675 71 async.cpp(2263) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : registry.GetValue(regKey.PeekStr(), ®Value)

325C 31F8 09/15 21:19:17.691 69 PrepProxy.cs(3793) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Detected the OS as Small Business Server (Server Essentials)

325C 31F8 09/15 21:19:17.691 09 ApplicationSettings.cs(2965) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Checking .Net 4.5 Plus versions

325C 31F8 09/15 21:19:17.691 69 PrepProxy.cs(2150) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Uploading Telemetry Data. | Params: {Request type : = CBPOperationTelemetry}{ContractVersionPassed : = V2013_10}

325C 31F8 09/15 21:19:17.691 71 async.cpp(2263) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : registry.GetValue(regKey.PeekStr(), ®Value)

325C 1E90 09/15 21:19:17.691 79 WcfClient.cs(960) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.Protection.Interface.IProtectionServiceChannel}{Description = UploadtelemetryData}{TargetEndpoint = https://pod01-prot1g.eus.backup.windowsazure.com/ProtectionService.svc}

325C 1E90 09/15 21:19:17.691 69 CBEngineWcfClientHelper.cs(419) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Setting RequestId header for outgoing request | Params: {RequestId = 3dd5d2ba-af46-45df-adf2-e01239213bdc}{WorkitemId = 769ae2d2-5177-4d81-aed9-bd317dac8563}{TaskId = 3047b07e-8534-4fe9-a4f1-f1dc61c4cbd6}{AgentVersion = 2.0.9254.0}

325C 31F8 09/15 21:19:17.691 69 PrepProxy.cs(3793) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Detected the OS as Small Business Server (Server Essentials)

325C 31F8 09/15 21:19:17.691 09 ApplicationSettings.cs(2965) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Checking .Net 4.5 Plus versions

325C 31F8 09/15 21:19:17.706 69 PrepProxy.cs(2150) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Uploading Telemetry Data. | Params: {Request type : = CBPOperationTelemetry}{ContractVersionPassed : = V2013_10}

325C 31F8 09/15 21:19:17.706 03 RegistryUtils.cpp(321) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL RegUtils::GetStringFromRegKey(), Read value from registry: HKLM\Software\Microsoft\Windows Azure Backup\Config\CloudBackupProvider\ScratchLocation

325C 31F8 09/15 21:19:17.706 71 CBPOperationStatistics.cpp(440) [00000227778F7C60] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Calculated Backup Duration as [31]

325C 31F8 09/15 21:19:17.706 71 async.cpp(1898) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL The Scratch Folder type is LOCAL

325C 31F8 09/15 21:19:17.706 71 async.cpp(1899) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL The Scratch has attribute value 16

325C 1910 09/15 21:19:17.706 79 WcfClient.cs(960) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.Protection.Interface.IProtectionServiceChannel}{Description = UploadtelemetryData}{TargetEndpoint = https://pod01-prot1g.eus.backup.windowsazure.com/ProtectionService.svc}

325C 31F8 09/15 21:19:17.706 71 async.cpp(2088) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL localeInfo: C

325C 1910 09/15 21:19:17.706 69 CBEngineWcfClientHelper.cs(419) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Setting RequestId header for outgoing request | Params: {RequestId = 7ed9288b-e3cf-4e01-9cdf-6c6c54eb0644}{WorkitemId = 1c40fc88-baf9-446a-8a96-b95cfa7bc169}{TaskId = 3047b07e-8534-4fe9-a4f1-f1dc61c4cbd6}{AgentVersion = 2.0.9254.0}

325C 1E90 09/15 21:19:17.831 79 WcfClient.cs(981) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Finished web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.Protection.Interface.IProtectionServiceChannel}{Description = UploadtelemetryData}{TargetEndpoint = https://pod01-prot1g.eus.backup.windowsazure.com/ProtectionService.svc}

325C 1E90 09/15 21:19:17.831 69 PrepProxy.cs(2308) NORMAL Telemetry data uploaded successfully.

325C 1910 09/15 21:19:18.050 79 WcfClient.cs(981) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Finished web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.Protection.Interface.IProtectionServiceChannel}{Description = UploadtelemetryData}{TargetEndpoint = https://pod01-prot1g.eus.backup.windowsazure.com/ProtectionService.svc}

325C 1E90 09/15 21:19:18.050 69 PrepProxy.cs(2308) NORMAL Telemetry data uploaded successfully.

325C 05C4 09/15 21:19:18.472 75 CBEventManager.cs(119) NORMAL Received event 11 from the subscription.

325C 05C4 09/15 21:19:18.472 75 CBEventManager.cs(120) NORMAL Description: The backup operation has completed with errors.

325C 05C4 09/15 21:19:18.472 71 CBEngine.cs(2336) NORMAL EventCallBack is called

325C 2078 09/15 21:19:18.488 75 OMUtils.cs(2056) 569DAE8B-6995-4856-A3B4-75A84959CDF0 WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:18.488 75 OMUtils.cs(2056) 569DAE8B-6995-4856-A3B4-75A84959CDF0 WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:18.488 75 OMUtils.cs(2056) 569DAE8B-6995-4856-A3B4-75A84959CDF0 WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:18.488 75 CBJob.cs(2425) 569DAE8B-6995-4856-A3B4-75A84959CDF0 NORMAL Reporting the last non final state EstimatingSize instead of Aborted

325C 2078 09/15 21:19:19.222 75 OMUtils.cs(2056) 7BD31A37-315A-478B-B7C7-8FEA9171D5C5 WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:19.222 75 OMUtils.cs(2056) 7BD31A37-315A-478B-B7C7-8FEA9171D5C5 WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:19.222 75 OMUtils.cs(2056) 7BD31A37-315A-478B-B7C7-8FEA9171D5C5 WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:19.222 75 CBJob.cs(2425) 7BD31A37-315A-478B-B7C7-8FEA9171D5C5 NORMAL Reporting the last non final state EstimatingSize instead of Aborted

325C 31F8 09/15 21:19:19.738 69 PrepProxy.cs(3793) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Detected the OS as Small Business Server (Server Essentials)

325C 31F8 09/15 21:19:19.738 69 PrepProxy.cs(2150) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Uploading Telemetry Data. | Params: {Request type : = BackupStatisticsTelemetry}{ContractVersionPassed : = V2015_07}

325C 31F8 09/15 21:19:19.738 71 CBPOperationStatistics.cpp(440) [00000227778F7DF0] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Calculated Backup Duration as [33]

325C 31F8 09/15 21:19:19.738 71 async.cpp(1898) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL The Scratch Folder type is LOCAL

325C 31F8 09/15 21:19:19.738 71 async.cpp(1899) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL The Scratch has attribute value 16

325C 31F8 09/15 21:19:19.738 71 async.cpp(2088) [0000022778408A18] 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL localeInfo: C

325C 1910 09/15 21:19:19.738 79 WcfClient.cs(960) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.Protection.Interface.IProtectionServiceChannel}{Description = UploadtelemetryData}{TargetEndpoint = https://pod01-prot1g.eus.backup.windowsazure.com/ProtectionService.svc}

325C 1910 09/15 21:19:19.738 69 CBEngineWcfClientHelper.cs(419) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Setting RequestId header for outgoing request | Params: {RequestId = ba449c3b-17c3-4d42-85ce-859a7133b9a6}{WorkitemId = 7eebabb6-aae4-43c9-a9ca-a04081e9c64b}{TaskId = 3047b07e-8534-4fe9-a4f1-f1dc61c4cbd6}{AgentVersion = 2.0.9254.0}

325C 1910 09/15 21:19:20.081 79 WcfClient.cs(981) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Finished web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.Protection.Interface.IProtectionServiceChannel}{Description = UploadtelemetryData}{TargetEndpoint = https://pod01-prot1g.eus.backup.windowsazure.com/ProtectionService.svc}

325C 1E90 09/15 21:19:20.081 69 PrepProxy.cs(2308) NORMAL Telemetry data uploaded successfully.

325C 2078 09/15 21:19:20.097 75 OMUtils.cs(2056) A5D801E0-DBB4-42F6-8787-3AEAB9FC3B8E WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:20.097 75 OMUtils.cs(2056) A5D801E0-DBB4-42F6-8787-3AEAB9FC3B8E WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:20.097 75 OMUtils.cs(2056) A5D801E0-DBB4-42F6-8787-3AEAB9FC3B8E WARNING Mapping Invisible ErrorCode 30022 to CBPGenericOperationFailure

325C 2078 09/15 21:19:20.097 75 CBJob.cs(2425) A5D801E0-DBB4-42F6-8787-3AEAB9FC3B8E NORMAL Reporting the last non final state EstimatingSize instead of Aborted

325C 31F8 09/15 21:19:21.784 69 PrepProxy.cs(3793) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Detected the OS as Small Business Server (Server Essentials)

325C 31F8 09/15 21:19:21.784 69 PrepProxy.cs(2150) 3047B07E-8534-4FE9-A4F1-F1DC61C4CBD6 NORMAL Uploading Telemetry Data. | Params: {Request type : = BackupStatisticsTelemetry}{ContractVersionPassed : = V2015_07}

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  1. Tech-Hyd-1989 5,796 Reputation points
    2023-09-18T17:10:53.9+00:00

    Hello @Alexander Reichert

    Based on the error message you provided, it seems that the backup operation on the server has completed with errors. The error message "CBpAsync::GetInstalledAntivirusCount Failed. Possible Server OS scenario" indicates that there might be an issue with the antivirus software installed on the server.

    To troubleshoot this issue, I would recommend you to follow the below steps:

    Check if the antivirus software installed on the server is compatible with the Microsoft Azure Recovery Services (MARS) agent. You can refer to the document "Antivirus solutions for Azure Backup" for more information on the supported antivirus software.

    Ensure that the antivirus software is not blocking the MARS agent from accessing the required files and folders.

    Verify if the Windows Security Center service is running on the server. The MARS agent uses the Windows Security Center service to detect the antivirus software installed on the server.

    Check if there are any other backup or antivirus software installed on the server that might be interfering with the MARS agent.

    If you have already tried the above steps and still facing the issue, I would recommend you to contact Microsoft Azure Support for further assistance. They will be able to provide you with more specific troubleshooting steps based on your environment and configuration.

    <If this response has answered your query, please 'Accept as Answer' and Upvote>

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