BSOD problem

gregonetwo 20 Reputation points
2023-09-17T10:01:38.7466667+00:00

Greetings! Recently faced with a problem, crashed my car, and needed to find fast to find a new and reliable one, and while visiting sites - catalogs like this, sometimes the BSOD screen appears on my desktop pc, that runs Win11. This doesn't happen on other sites, nor does it happen on my other computers. So what can it be?

These are the messages after the laptop has rebooted:

Problem Signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional Info About The Problem:

BCCode: 19

BCP1: 00000020

BCP2: FF9369E8

BCP3: FF936A18

BCP4: 4A060051

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files That Help Describe The Problem:

C:\Windows\Minidump\102311-60762-01.dmp

C:\Users\Parent\AppData\Local\Temp\WER-128825-0.sysdata.xml

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Accepted answer
  1. Brian Zarb 1,665 Reputation points
    2023-09-17T10:25:06.49+00:00

    The information you've provided suggests a BCCode of 19, which usually points to a BAD_POOL_HEADER. This error indicates that there's a problem with Windows memory allocation.

    Common causes for this error include:

    1. Faulty RAM or Memory Issues: Memory problems can often lead to BSODs. Running a memory diagnostic might help.
    2. Corrupted Device Drivers: Outdated or corrupted drivers, especially graphics drivers, can lead to this error.
    3. Software Conflicts: Sometimes, third-party software, including antivirus or other security software, can conflict with system operations and cause this error.
    4. Disk Errors: Faulty sectors or issues with your hard drive can lead to this error.

    I think the easiest way to start troubleshooting this one is by downloading a driver updater, I'm not sure which model you are running but if you do a simple google search: <BrandName> Driver updates. (Dell Drivers) you will get an updater that scans your whole system.

    If you are still getting issues post the above, i would recommend check the Memory Diagnostic:

    • Type "Windows Memory Diagnostic" in the Start menu and run the tool.
    • Restart your computer when prompted. This will check for any memory issues and try to fix them.
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