Unable to register device for work email

Muncy Melissa (US0402VM) 20 Reputation points

I have been trying to register my device on Microsoft Authenticator for my work email and it won’t let me. When I try to add it through security settings on Microsoft 365 it’ll send me straight back to authenticate my sign in through Microsoft Authenticator.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 393.7K Reputation points MVP

    You'll need the work admins to reset the account so a new QR code can be generated with which you can link the authentication device to your account.

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