Microsoft Certification Lost

Kirthivasan CP 5 Reputation points


My certification profile was created with my personal microsoft outlook account and I have done an Examination on PL-300.

Somehow my microsoft account is locked out and I am not able to recover it, Since I didn't linked my phone number and recovery account to the outlook account. .

The exam was conducted via PearsonVue successfully.My certificate details are all present in the dashboard and in my mailbox. I have the order invoice copy of the exam and screenshot of the completion on the exam certificate which i got in my mailbox.

Also, tried recovery various times but automated system denies it constantly.

I can share all possible details in a private message.

I need to map the certificate to my new account. Since i couldn't able to login to the old account. I've tried the below method using the following link,

Microsoft Certification Migration 

Since I doesn't remember my MCID and Access Code.

Requesting your support.

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  1. Dave Patrick 390.5K Reputation points MVP

    You can request assistance with profile update / linking / merge in dedicated forums here. Participate\Ask A Question Learn / Cert Moderators will help you from there.

    Merge and transfer certification profiles

    Certification Profile/MCID Assistance

    Certification Profile/Account Linking

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

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