How to create knowledge base in share point online?

Question

How to create knowledge base in share point online?

Khushboo Kumari 52

Hi,

I would like to create a Knowledge Base for the enterprise according to the below data. I am new on it, I have no idea how to do that, can you please suggest me how to implement this step by step . and what are things I have to keep in mind during create the knowledge base? and how the knowledge base works?

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Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T02:32:42.32+00:00

Hi @Khushboo Kumari,

Thank you for posting in this community.

I would like to know which version of SharePoint you are using?
Khushboo Kumari 52 Reputation points

2023-09-20T03:18:02.7866667+00:00

@Ling Zhou_MSFT , thanks for the response!

I am using SharePoint online" SharePoint in Microsoft 365"
Khushboo Kumari 52 Reputation points

2023-09-20T06:37:03.9133333+00:00

Any idea on this?
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T07:31:24.7333333+00:00

Hi @khushboo kumari ,

I am in the process of organizing my creation steps, so please wait a moment.

Thank you for your kind understand.
Khushboo Kumari 52 Reputation points

2023-09-20T07:51:41.09+00:00
Hi @Ling Zhou_MSFT ,

Thanks for the response!. I got some more data for this scenarios and I think we have to keep in these thing during create a KB infrastructure in SharePoint.
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T08:06:02.9566667+00:00

Hi @khushboo kumari ,

I think this information is what you need to present in your wiki pages. Here I will only provide you with information on how to display the contents of your knowledge base by creating wiki pages.
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-22T05:46:27.9433333+00:00

Hi @khushboo kumari ,

I am kindly following up to see if you have any remaining questions or concerns for this issue. Please feel free to reach us if any questions or concerns you may have. If the answer is helpful, please click "Accept Answer" and kindly upvote it.

Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T02:32:42.32+00:00

Hi @Khushboo Kumari,

Thank you for posting in this community.

I would like to know which version of SharePoint you are using?
Khushboo Kumari 52 Reputation points

2023-09-20T03:18:02.7866667+00:00

@Ling Zhou_MSFT , thanks for the response!

I am using SharePoint online" SharePoint in Microsoft 365"
Khushboo Kumari 52 Reputation points

2023-09-20T06:37:03.9133333+00:00

Any idea on this?
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T07:31:24.7333333+00:00

Hi @khushboo kumari ,

I am in the process of organizing my creation steps, so please wait a moment.

Thank you for your kind understand.
Khushboo Kumari 52 Reputation points

2023-09-20T07:51:41.09+00:00

Hi @Ling Zhou_MSFT ,

Thanks for the response!. I got some more data for this scenarios and I think we have to keep in these thing during create a KB infrastructure in SharePoint.
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T08:06:02.9566667+00:00

Hi @khushboo kumari ,

I think this information is what you need to present in your wiki pages. Here I will only provide you with information on how to display the contents of your knowledge base by creating wiki pages.
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-22T05:46:27.9433333+00:00

Hi @khushboo kumari ,

I am kindly following up to see if you have any remaining questions or concerns for this issue. Please feel free to reach us if any questions or concerns you may have. If the answer is helpful, please click "Accept Answer" and kindly upvote it.

Answer 1

Ling Zhou_MSFT 7,130 Microsoft Vendor

Hi @Khushboo Kumari,

1.Create a SharePoint Team Site: Create a SharePoint site.

2.Go to site content->site pages.

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3.New->Wiki page.

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4.Enter your page name and put related knowledge in this new page. Don't forget to click save.

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5.Please follow step3-step4 to create all your wiki pages.

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8.Go to Site content->New-> App. Search for Wiki Page Library. If there are no results, click on classic experience.

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9.Open this Wiki Page Library and click Edit.

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10.Insert ->Link. Enter the displayed text and a link to the corresponding page in site Pages.

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11.Add links to all pages and click Save when you are done.

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If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Khushboo Kumari 52 Reputation points

2023-09-20T08:08:52.64+00:00

Hi @Ling Zhou_MSFT ,

Thanks for the information! Can you please confirm why you choose the team site, why we not go for the communication site ? What are differences between these two ? and what pros and cons between these two sites?
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-20T08:26:18.7033333+00:00

Hi @Khushboo Kumari,

There is no Wiki Pages Library in the communication site. In addition, by default, there is no Wiki page content type in the site Pages of the communication site, so we need to manually add Wiki page content type for site Pages in Library Settings.

A communication site favors discussion, for example, people who have access to the site can post content or comment on content. Team sites favor file sharing and collaboration. The main purpose of a knowledge base is to show people some knowledge information, which is good for a team site where users are learning about knowledge rather than discussing it.
Khushboo Kumari 52 Reputation points

2023-09-20T09:25:45.86+00:00

Hi @Ling Zhou_MSFT , thanks for the information. I want to make more user friendly so in team site is it possible? and if I go for the communication site is there any security concern? if yes can we have the process to make the communication site more secure?
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-21T00:59:20.31+00:00

Hi @Khushboo Kumari,

We don't have a Wiki Pages Library at the community sites, so we can't create a knowledge base at the community sites. Also, I don't quite understand what you mean by team site user friendly?
Khushboo Kumari 52 Reputation points

2023-09-23T01:56:06.7666667+00:00

Hi @Ling Zhou_MSFT , actually I want to create "knowledge base for a health system" and having above information as mentioned earlier. So I am little bit confused while selection of site .I found these sites along with team and communication site. so in which situation we have to select these sites? In my situation which one will be better
Khushboo Kumari 52 Reputation points

2023-09-23T04:37:19.21+00:00

and more question how to share the knowledge base with others?

Answer 2

Hi @Khushboo Kumari,

Apologize for the late reply.

SharePoint Team collaboration site template connects you and your team to shared content and resources. Use team sites to store and collaborate on files or to create and manage lists of information.

Document Center site template is optimized for large-scale document management. It can save time and help you be more efficient. Versions, document IDs, document sets, metadata navigation, and content types are included with the template.

Enterprise wiki site template is designed for groups of people to quickly capture and share ideas by creating simple pages and linking them together. Your organization can use a wiki for a variety of uses. On a large scale, you can share large volumes of information in an Enterprise wiki. On a smaller scale, you can use a team site as a wiki to gather and share ideas quickly about a project.

Publishing Portal site template is a starter site hierarchy for an Internet-facing site or intranet portal. It can be customized easily with distinctive branding and includes a home page, sample press releases subsite, Search Center, and login page. Typically, this site has many more readers than contributors and is used to publish webpages with approval workflows. This template is available only at the site collection level.

You can also follow this article to learn information about other site templates: Different site templates.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-27T07:43:38.3366667+00:00

Hi @Khushboo Kumari,

I am kindly following up to see if you have any remaining questions or concerns for this issue. Please feel free to reach us if any questions or concerns you may have. If the answer is helpful, please click "Accept Answer" and kindly upvote it. By doing so, it will benefit all community members who are having this similar issue. Your contribution is highly appreciated.
Khushboo Kumari 52 Reputation points

2023-09-28T07:23:02.12+00:00

Hi @Ling Zhou_MSFT ,

as you above mentioned that we have add our information under the wiki pages, Can we not use our uploaded document in knowledge base? but the content should displayed under the sharepoint site not redirect to word or excel.
Ling Zhou_MSFT 7,130 Reputation points Microsoft Vendor

2023-09-28T08:41:50.64+00:00

Hi @Khushboo Kumari,

We are sorry to inform you that only .aspx files can be opened as site page in SharePoint.
Khushboo Kumari 52 Reputation points

2023-09-29T04:31:27.4833333+00:00

Hi @Ling Zhou_MSFT , I want to know the difference between these.

How to create knowledge base in share point online?

2 answers

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