Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
16,672 questions
Enterprise Apps: Password-based SSO apps are not passing credentials correctly and users can't change passwords.
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Eric Miller
26
Reputation points
We are experiencing a couple of weird issues with MyApps page, with our password-based SSO in Enterprise Apps within Azure AD.
1st, it seems like the passwords are not being passed correctly. I have manually typed in the passwords in the admin side, and when people login, it says incorrect username and password. But when I retype the password on the webpage's login screen, it logs into the webpage. So it isn't the password. It has to be something with how the password is being passed to Edge.
2nd, it seems like there are some apps, where the user cannot change their password via the "Manage your application" from the 3 dots of the app. It should give the account and then a pencil to edit the password, but for some apps it is not showing the account at all. So I have to manually change and update their passwords via admin side, which is wrong and should not be. But then in some cases, we're running in the 1st issue. It is not all password-based SSO apps, but it is some.
I created a brand new app for one that wasn't working and have been testing on it.
I can't submit a support ticket because we don't have a paid Azure support account. We are using Azure AD via O365 and Azure AD P1 licenses. I don't understand why we can't put in a ticket for something we're licensed for that is broken.
{count} votes
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Alfredo Revilla (MSFT) 22,196 Reputation points Microsoft Employee2023-09-20T21:04:18.57+00:00 Hello @Eric Miller , please Collect a network trace in the browser and send us the exported HAR file to azcommunity@microsoft.com with Subject Attn: Alfredo Revilla.
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Eric Miller 26 Reputation points
2023-09-25T16:37:53.3466667+00:00 @Alfredo Revilla (MSFT) The email has been sent. We seem to have found that the issue might be with the "My Apps Secure Sign-in Extension".
With the latest 2 versions (latest being 8.0.2428.146), the issue is there.
However, with version 8.0 and older, the issue is not there.
It doesn't matter if it's Chrome or Edge.
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Eric Miller 26 Reputation points
2023-09-27T15:38:34.76+00:00 @Alfredo Revilla (MSFT) I haven’t heard anything from any one yet.
I’m curious if this issue has something to do with special characters in the password?
We have some passwords that pass just fine with the newer extension.
But this password has several special characters including:
=
greater than sign ">"
%
?
@
Is there a character type limitation in Azure or the extension that prevents it from passing correctly to the website?
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Alfredo Revilla (MSFT) 22,196 Reputation points Microsoft Employee
2023-09-28T04:14:43.71+00:00 Hello @Eric Miller , apologies for the delay. Please review your email.
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