How to fix teams crash on screen sharing

Question

How to fix teams crash on screen sharing

Umapathy Venkatachalam 15 Microsoft Employee

My team's is getting crashed when sharing the screen. Captured the below application exception tracked in Event Viewer.

Faulting application name: Teams.exe, version: 1.6.0.24873, time stamp: 0x63f7d881

Faulting module name: ntdll.dll, version: 10.0.19041.3393, time stamp: 0xfeef31d3

Exception code: 0xc0000409

Fault offset: 0x000000000008c67f

Faulting process id: 0xeb8

Faulting application start time: 0x01d9eb2e9e9cc5d9

Faulting application path: C:\Users\umaven.REDMOND.000\AppData\Local\Microsoft\Teams\current\Teams.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 144903cf-450a-4f74-9c7c-29ca3990c1e4

Faulting package full name:

Faulting package-relative application ID:

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-09-20T08:50:16.78+00:00
@Umapathy Venkatachalam

It seems like you are encountering an application exception with Microsoft Teams. The faulting module is ntdll.dll, which is a system file that is used by many programs. The exception code is 0xc0000409, which indicates a stack buffer overflow. To troubleshoot this issue, you can try the following steps:

Update Microsoft Teams to the latest version.

Check if there are any pending Windows updates and install them.

Run a virus scan on your computer to ensure that it is not infected.

Try running Microsoft Teams in compatibility mode or as an administrator.

If none of the above steps work, you may need to reinstall Microsoft Teams.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-10-02T10:15:50.14+00:00

@Umapathy Venkatachalam

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
Marco Buri 0 Reputation points

2023-11-16T16:27:33.3333333+00:00

I get the same bug and have tried all the steps above

Still crashing

1 answer

Your answer

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-09-20T08:50:16.78+00:00

@Umapathy Venkatachalam

It seems like you are encountering an application exception with Microsoft Teams. The faulting module is ntdll.dll, which is a system file that is used by many programs. The exception code is 0xc0000409, which indicates a stack buffer overflow. To troubleshoot this issue, you can try the following steps:

Update Microsoft Teams to the latest version.

Check if there are any pending Windows updates and install them.

Run a virus scan on your computer to ensure that it is not infected.

Try running Microsoft Teams in compatibility mode or as an administrator.

If none of the above steps work, you may need to reinstall Microsoft Teams.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2023-10-02T10:15:50.14+00:00

@Umapathy Venkatachalam

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
Marco Buri 0 Reputation points

2023-11-16T16:27:33.3333333+00:00

I get the same bug and have tried all the steps above

Still crashing

Answer 1

Sagar 0

If the issue is only happening while screensharing, not during the regular teams call then I would suggest checking Windows HD Color Settings from PC (search for HD Color from Windows search icon and left bottom corner) and make sure Stream HDR video is turned off.

Syed Asad Ullah Razi 0 Reputation points

2023-12-25T08:12:48.4533333+00:00

Thanks a lot for this , it worked and i was able to fix the crashing issue

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How to fix teams crash on screen sharing

1 answer

Your answer