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Not able to access outlook

Saravanan S 0 Reputation points
2023-09-20T06:07:57.3733333+00:00

I'm unable to login into outlook 365

getting this error msg:

UTC Date: 2023-09-20T05:58:17.847Z
Client Id: F8E032466A26473988BC46503928E001
Session Id: 259709ca-106d-4507-88e3-ecb841e90fff
Client Version: 20230907065.16
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.g [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230907065.16/scripts/owa.mailindex.js:2:385611)
    at https://res-h3.public.cdn.office.net/owamail/20230907065.16/scripts/owa.mailindex.js:2:111744
st: 500
ehk: X-OWA-Error
efe: MA0PR01CA0081
ebe: MAXPR01MB3503
emsg: TenantAccessBlockedError
Outlook | Windows | Classic Outlook for Windows | For business

2 answers

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  1. Kael Yao 37,746 Reputation points Moderator
    2023-09-20T07:55:02.7866667+00:00

    Hi @Saravanan S,

    Please contact your organization administrator to have a check if your account has an active license assigned for Exchange.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.
  2. Austin O 0 Reputation points
    2025-04-29T09:44:03.0433333+00:00

    Make sure the account from the AD on-prem server is enabled.

    0 comments

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