Abonnement reactivate

Question

Good day, we had problems with our credit card and therefore our subscription was deactivated. However, according to the overview in the Azure Portal, all invoices have now been paid. How can we reactivate our subscription?

Many greetings

René

Answer 1

Hi René Barnickel, I want to help you with your question.

If I understand you right, you had a problem with your credit card and the invoice couldn't be paid. But now you clear all problems and you paid the open invoices, but the subscription is still deactivated.

I would recommend reading the following article if it helps you already.

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

Otherwise, I would open a support ticket at the Azure support https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/resolve-past-due-balance#:~:text=If%20you%20know%20your%20payment%20has%20been%20processed%20but%20your%20subscription%20is%20still%20disabled%2C%20contact%20Azure%20Support.

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