Microsoft authenticator app not working - locked out of account

Question

I have never had any problems signing in to my account but recently I keep being asked for an authenticator code for my account becca@xxxxxxxxxxxx.com

I've registered the email on the authenticator app but nothing comes through every time meaning I'm stuck in a loop of trying to log in and being asked to enter a code which never appears meaning I am now locked out of my account.

I have submitted a request to verify I am the owner of the account which has been approved and I was asked to change my password which I did but I'm STILL being asked to enter a code from the authenticator app which doesn't work!

I've tried redownloading the app, logging in and out, restarting my phone etc. nothing works.

I'm completely locked out of the email I use to run my business, have spoken to several people on the chat about this and I've no idea what else to do. Help!!!

Answer 1

You'll need to turn off MFA here.

https://support.microsoft.com/en-us/account-billing/turning-two-step-verification-on-or-off-for-your-microsoft-account-b1a56fc2-caf3-a5a1-f7e3-4309e99987ca

then you can re-enable to linkup your account to the authentication device.

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