Problemas de indexação no Outlook. Não é possível pesquisar e-mails.

Question

Boa tarde, tudo bem?

Estamos com problemas com diversos computadores onde os e-mails não pesquisam. Mesmo pegando uma palavra de um e-mail visível e tentando pesquisa-lo na barra de pesquisas, informa que não foi encontrado nenhum resultado.

Isso ocorre com versões 2019 e 365 do Office. Geralmente no Windows 11, mas temos outros computadores com Windows 10/11 e Office e o problema não ocorre.

Utilizamos protocolo POP3, ou seja, e-mails estão em arquivos na máquina. O peso dos arquivos variam, então acredito que não seja fator determinante.

Já testamos:

Refazer a indexação do Microsoft Outlook

Reparo rápido

Reparo Online

Reinstalação

Formatação da máquina e reinstalação do aplicativo

Até o momento nada resolveu o problema.

Ficarei grato se conseguirem me dar um norte.

Answer 1

Hi @Marcelo Michelson

Welcome to our forum!

Please kindly understand only English is supported in our forum now, I will try to understand your issue via machine translation, if there're any misunderstanding, please forgive me and re-edit your issue via English, thanks in advance.

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Do you mean the search feature does not work in Outlook?

One of the most common reasons why Outlook search does not work is that the indexing of your data files is incomplete or corrupted. Indexing is the process of creating a searchable database of your emails and other items in Outlook. Sometimes, the indexing can be interrupted or damaged by various factors, such as updates, power outages, or malware. To fix this, you can try to rebuild the index or check the index settings.

To rebuild the index, follow these steps:

• Open Outlook and go to File > Options.
• Select the Search tab.
• Click the Indexing Options button.
• Select Advanced options.
• Finally, select Rebuild and then OK.

Wait for this process to complete and then restart your PC. Once it has restarted, check to see whether Outlook search is now working.

Hope this helps!

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