We could not start the connection due to a webworker error. Please click Reconnect to start a new session without a webworker.

Question

Hi,

From time to time i'm receiving this error "We could not start the connection due to a webworker error. Please click Reconnect to start a new session without a webworker." If you click reconnect it will be ok. But it fails the first time.

Answer 1

Hi @Aleksandar Maksimovski

The error message you are seeing on Azure AVD indicates that there might be an issue with the web worker that is responsible for handling the connection. Here are a few things you can try to resolve the issue:

Clear your browser cache and cookies. Sometimes, cached data can cause issues with web workers.

Try using a different browser to see if the issue persists. If the issue is browser-specific, you may need to troubleshoot the browser settings or extensions.

Check the network connectivity between your client device and the Azure AVD environment. You can do this by pinging the virtual machine or checking the network logs.

Check the event logs on the virtual machine for any errors related to the Remote Desktop Services. You can do this by opening the Event Viewer on the virtual machine and looking for errors in the Application and System logs.

Try restarting the virtual machine to see if that resolves the issue.

If none of these steps resolve the issue, you may want to contact Microsoft Support for further assistance. They can help you diagnose the issue and provide guidance on how to resolve it.

If this does answer your question, please accept it as the answer as a token of appreciation.